Rented home for family members coming to celebrate our mom’s 85th birthday. Our flights were either delayed or canceled making the check-in late in the evening. I was new to Vrbo & was confused by an email with subject “here are the keys to…”. I thought the email included how to get in the house. There were messages on the app from the owner, checking to make sure we got in earlier in the day. I didn’t know to check the app.All this could have been avoided if I understood the process. I did not find Customer Service very helpful. Luckily, we eventually got in. The house is just as pictured, beautiful and clean In the morning we noticed the pool pump was not running, and the owner immediately sent over someone to service. Unfortunately, a part replacement was required which would not be available for our short weekend stay. The owner was very responsive and sympathetic, giving us a refund of some of the rent. I recommend this house and believe that the glitches would be resolved. I would rent it again.

We had a great stay in Dianna's lovely home. It is perfectly suited for a family vacation and has many extras that we don't often experience when we travel. Thanks for a great stay, we will be back!

Beautiful home, upscale finishes and appliances, very very clean, would stay here again.