The customer service assistant we spoke to on the phone at the property - she helped let us in and we didn’t receive our email (even in junk) with info to enter the property- was extremely helpful and polite.

The property stunk of cigarette smoke the whole way through. We ended up NOT staying there as we needed fresh air and someone had clearly been smoking in our room. We received no email on how to enter the property despite me chasing days before hand.