Staybridge Suites Las Cruces by IHG

It was a very clean hotel and staff was very nice.

On this trip, we had a/c issues at the previous hotel. So I had high expectations for this hotel and they met them. Upon arriving, the front doors had locked since we arrived a few minutes after 11pm. It was annoying that I waited about 10 minutes for the front desk person to let me in but he was extremely apologetic. I was tired and done after a very long day and the last thing I wanted was to be locked out of the building. Maybe consider having someone always stationed at the desk? Because I do value the security of the door being locked. We stayed in a suite and the setup was exactly what we needed. Lots of room for our things and the beds were phenomenal. Two of the towels in our bathroom had red stains. Not sure if was from blood but, personally, I wouldn’t have used those towels. The part with the red stains was literally folded out on display. So, there’s no way the staff didn’t see it. I moved those from being used by my family. Otherwise, everything else was great. The a/c was cool. We woke up on the late side and got the cooler breakfast items after 8:30am. So I wasn’t a fan of the hard cold diced potatoes or the cooler sausage links. The bread & bagels weren’t great plain or toasted. The oatmeal was perfection. Loved the front desk lady we checked out with. She truly listened to what I shared. We weren’t there long and didn’t use other amenities but they looked useful,

Clean, comfortable and friendly staff. Great free dinner and breakfast. Would have been a perfect 10 for everything if pool was operating. However, they were working to get it back and up AND offered free admission to local pool at their city aquatic center. My disappointment over the pool matter quickly disappeared with the other amenities and care from the staff.

Very helpful friendly staff, plenty of room for the family