Hotel in Vietnam
Reasons to book
Guests love it hereGuests give this property a top rating
Great price for your budgetOne of the lowest cost properties in the area
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About this hotel
Comfortable Accommodations
Amenities
Airport transportation available
Shuttle available
Concierge services
Free WiFi/internet
Free Parking
Air conditioning
Pool
Non-smoking
Bar
Spa
Balcony/Terrace
WiFi/Internet
Hot tub/Jacuzzi
Laundry services
Family friendly
Smoking allowed
Childcare services
Accessible by lift
Key access
Contactless check-in/out
Housekeeping available
Fire extinguisher
Cleaning products
Map of Vietnam
Available Rooms
Ratings and reviews
100% verified reviews10 / 10Outstanding·Sep 2026
Location
Clean and comfortable
8 / 10Excellent·Aug 2026
The hotel is in a great location, walking distance to lots or restaurants located in the town .
Clean rooms comfortable bed good AC and very hot water !
The staff Dan and Thuy are very helpful 😊
It was also a great location for our bus as it dropped us at the door .
Nothing it’s basic but totally fine
9 / 10Outstanding·Jul 2026
Thuong Hai Hotel Phong Nha
Wonderful family run hotel. Owner was extremely helpful with celebration. Great pool, great location, great breakfast.
We entered the hotel via the basement/garage and it initially felt a bit dark and strange. We were soon greeted by the owner and she lead us up to the correct reception. The stairs outside looked more like a tour operator office but we learnt this is very common in Vietnam.
The owner was so lovely and she helped me surprise my wife with an anniversary celebration. She organised a day trip for us so she could decorate our room and organised flowers, a cake and some wine for us while we were out.
My wife was suitably impressed when we walked back in and the owner really helped make our day.
The hotel has a lovely pool and we were given recommendations for restaurants, one of which we tried and was fantastic.
The hotel has 2 x upper levels for great views, some games and a breakfast/bar area.
Breakfast was wonderful with a simple menu that seemed to cater for most tastes and regions/cultures.
6 / 10Average·May 2026
Staff were always trying to help, the hotel is centrally located, and it would be acceptable if it wasn't so expensive.
- We had to pay for the hotel in cash, which almost used up all our money. As a result, we were very limited during our stay in Phong Nha. There are no ATMs in the area without high fees, and there have even been cases of credit card data being stolen. I find it unacceptable to shift the responsibility onto guests to bring enough cash.
- The hygiene was extremely poor. We had a trail of ants and several geckos in the room. Some parts of the room clearly hadn’t been cleaned for a long time, and the fixtures were rusty and covered in limescale.
- The soundproofing in the room was very bad.
- The pool was completely dirty and full of dead insects; honestly one of the most disgusting pools I have ever seen.
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Top rated by guests
8.9Excellent
(185 Ratings)
"Location"
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