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Includes essentialsFree WiFi/internet, Air conditioning, Pool and more
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Reviews
1 / 10
Host is very argumentative and defensive if you complain about dislikes of property
If I liked anything, the host attitude changed my perspective. I would never stay at this place again. Host is very nice until you start to complain about dislikes. Her sister or family member is the house keeper. At exactly 10am she knocked the door and my guest open who thought check out time was 11am. She asked him why hasn’t he check out yet. He said he would not until 11am, (this was because I had not told my guest check out time was 10. When I was booking in a rush I didn’t see the time was 10am. On the day of checkout I had left to get a bigger fan to transport out laugages because the small car we had wouldn’t do the job. On my way back it was 9:54am and I messaged the host to ask what is the checkout time. That’s when she mentioned 10am, I then said to her, that wanted to asked if we could check out at 12pm. She said no.) while speaking to her that’s when I mentioned about not wanting to leave before getting the refund. she seem to send her housekeeper who told my guest to leave right now exactly 10am at check out time. When my guest told her 11am she said no, he needs to leave right now! Host does not give not even 10mins grace period for check out. Very unprofessional and uses false humility to deceive you into booking with her. Complain and she takes the mask off.
Elevator wasn’t working, we had to walk steps to 5th floor. Host was nice until we started complaining about the AC not working and needed a partial refund. She became defensive and argumentative. We left Saturday and today is Wednesday and she still haven’t process the refund. And every time I asked she tells me she will have me get it and that she is woman of her word as though she expects me to trust someone I do not know. She is unprofessional with how she processes refund and seem not to understand that if the guest leaves the property refund must be processed right away. Even if it takes some business days to arrive in the account she must at least start the process. Her excuse is that the payment options she has I don’t use and when I suggest western union she stated she got scammed so she will not be using it. She wants me to wait until when someone is in my area to give me the money. VERY UNPROFESSIONAL if you asked me. I didn’t see the time when I was booking hence we wouldn’t book with her. We were running a bit late for check out time by time we realize it was 10am. She sent her sister or family member pretending to be a housekeeper that is a stranger to come and demand that we leave at 10am. I know she was the one who sent the lady to come force us to leave exactly at 10am. Because no house keeper who’s working for their boss would be presumptuous enough to come and say that we need to leave now! That’s what her family member told my guest that was also staying with us.
When I told her we needed our refund before we leave because we couldn’t move in her apartment and tell her we would later send the payment to her so why should we leave before proof of refund process. She perceived that as a threat. She said, we are threatening her. None of her Ac works and my guest were uncomfortable the entire nights we stayed there. Her technician came and checked one and lied that it is working and he was going upstairs to fix the other which he didnt.
1 / 10
Did not stay, host refused our reservation
We had a reservation, Confirmation number: 5488828111 and the confirmation email explicitly stated that payment would be made at the property, which is a standard process I have used many times without incident.
Upon arrival, however, the host informed me by phone that no reservation existed and refused to accommodate us. This left my family and me without lodging and forced us to drive around Kingston in search of alternative accommodation. The situation was both distressing and entirely unacceptable.
Parking is not specified as an available amenity at Rooftop Pool Condo in Kingston. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
Yes, a swimming pool is available for use at Rooftop Pool Condo in Kingston. Enjoy the water!
Is Rooftop Pool Condo in Kingston pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Rooftop Pool Condo in Kingston?
We found 7 amenities for this rental. This includes free wifi/internet, free parking, air conditioning, pool, and non-smoking.
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Includes essentialsFree WiFi/internet, Air conditioning, Pool and more
Map of Kingston
About this apartment rental
Comfortable Living
Amenities
Free WiFi/internet
Free Parking
Air conditioning
Pool
Non-smoking
Balcony/Terrace
WiFi/Internet
FAQs
Is parking included with this apartment?
Parking is not specified as an available amenity at Rooftop Pool Condo in Kingston. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
Yes, a swimming pool is available for use at Rooftop Pool Condo in Kingston. Enjoy the water!
Is Rooftop Pool Condo in Kingston pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Rooftop Pool Condo in Kingston?
We found 7 amenities for this rental. This includes free wifi/internet, free parking, air conditioning, pool, and non-smoking.
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