bad

the breakfast

the air conditioning did not work in my room ! it was hot I was sweating at night! I called the front desk and they we’re supposed to “send maintenance “. Not to my surprise they never showed up. I’m highly disappointed. I used to love this hotel.

location, the look, the breakfast

pool was a little bit dirty

It's potential and building design was nice. Breakfast, Bar and Restaurant were fabulous.

NO TOWELS!!! either day at the pool. Hot tub was broken and we even ask about if it worked when I called the Hotel prior to us arriving. Even after asking the front desk TWICE as well as 2 security guards and a manager of sum sort we still couldn't get extra towels for our room. I ended up tracking down a housekeeper cleaning a room and she couldn't even speak English but she was able to understand and get towels for me. We had 2 rooms and 9 of us total and were here from all over the US to celebrate my mom's 70th Birthday. Front desk guy said pool closed at 11 but we could stay longer but at 1057 security kicked us out and didn't care what front desk said. Communication and better customer services are what was lacking.

location

pool was closed both nights we were there

The room was very nice. But considering the room could sleep 4, there were only towels for 2(we had 3) in the room. There was only one cup for coffee and no caffenated coffee kcups offered.

Our breakfast was not nice. The buffet was scraped clean. No trays available. No staff in sight. We left. I will not be recommending.

Bathroom was very small for sharing a room with 5 other people it is a little dated but overall I would stay again

Bathroom size

The breakfast was great

My stay here was horrible. I traveled from SC by car for 16 + hours only to get to this location to be told at 2:30 a.m. that they didn't have anymore rooms available because they were over booked although I had a reservation. I thrn asked the clerk if my reservation for the weekend was still good she said yes but they are over book for the weekend as well but will make sure that I keep my reservation for the weekend. When I check in on Friday afternoon the room was very clean but smell of mildew all throughout the room. Call down to front desk and they didn't help with anything. I asked if I can get some type of deodorizer they said housekeeping wont be in until the morning as if they couldn't go into housekeeping closet to get something for me. Once checkout I ask the front desk attendee do they accommodate guess for things like that? She stated they get asked questions about that all the time due to the smell in numerous of rooms. She also stated that the hotel owner suppose to do renovations but it seems as if he doesn't have anymore money because it was mention to start over a year ago. Overall everything else was good but front desk really need to do their job better.

courtyard was nice

A/C didn’t work in our room. We had to ask twice for someone to come fix it. I tried calling the front desk, but our phone in the room didn’t work. Rooms have box fans in them and others in our party had the same issue with the a/c. There was a used glass at our door the entire stay and didn’t come from us. Housekeeping never once came to our room in 4 days. We also had to pay for parking. We were kicked out of the courtyard because we fast food, they don’t allow outside food in the common areas. Staff was rude during check in.

No towels ore cups in the gym during my entire stay. No shampoo in the room. Had to request room tobe serviced twice.

very nice, great food, nice pool

bathrooms in room where a bit small

It’s ok

indoor pool, breakfast

rooms, and service

One of the ladies at the front desk was very unaccomadating... very manipulative and condescending... after not having heat she became combative in spirit because we simply wanted a few answers

the location

Old, Many different things were out of i order (elevator, door, ice machines

Liked the breakfast, and the shuttle. And the staff was excellent. And the happy hour. Will definitely return.

The rooms need to be upgraded