Grupotel Mayorazgo

Everything was great.

Nothing.

The reception staff were incredibly kind, helpful, professional, and welcoming, especially Maysi and Gema. As a Front Office Manager in Oslo, I truly appreciate great service, and both were genuinely service minded and always smiling. They made a great impression.

The elevator must be better :)

Location is great. right on the Gran Via and near 001 bus stop (free bus, all days from 7am to 1am every 10-20 min ). Walking distance to the royal palace, plaza Mayor and even to La-latina neighborhood. Breakfast was nice - a lot of variety for the salty section, fresh orange juice and fruit selection. However, the sweats section was not as good. They took yesterday's pastries and toasted it ... (never saw that in any other hotel) beds were comfortable. Dim light in the bathroom.

We got a room (324) with a good layout and a window to an internal court (we asked for a quiet room) BUT with a strong smell of a new paint. We asked for a replacement and got room 424. This room has a good layout but NO windows (fake room windows ). we accepted this as we were told this is the only available room. There was an issue of bathroom venting. The amenities were little and were not restocked every day (for example shower cup). Too strong night lights.

Location is good

No kettle, bad smell from the bathroom, ventilation is bad. TV is not smart.