JW Marriott Gold Coast Resort & Spa

The gentleman (Aisan) at the concierge provided us with a wonderful welcome. He was friendly, helpful and professional throughout. While we were waiting for our room, he took the time to explain the activities and facilities available within the hotel for our 2-year-old. He also came back to check on us and reassured us that our room would be ready soon, as our little one had fallen asleep in the lobby. We really appreciated his thoughtfulness and care. In fact, all the staff we encountered, including those at the pool and breakfast restaurant, were lovely, welcoming and attentive. Their excellent service made our family stay even more enjoyable!

Nothing, everything was spot on

Pool, staff and cleanliness

Smell of the fish!

Breakfast was amazing

Rooms are slightly small for a family

Room was decent size, nice view, clean. Pool(s) nice.

Room not made up despite having left hotel at 7am - came back at 2pm and room not made up. This happened twice. Waiting for far too long to be seated at breakfast (wasn't even a busy time). Staff just ignoring the queue. Gave up on breakfast on Sunday morning as queue too long. Clock in room wrong - had to set the time (minor gripe). Staff in Chapter & Verse ignore you. Room Service menu very limited. Silly time restrictions for certain items. Rude staff by pool.