Loved the place

The room was clean and we loved the floor plan. The pool was great and it was so close to the beach! We would definitely stay here again!!

The jacuzzi tub did not work. Some light bulbs needs replaced. The view and location was excellent. The floor layout was excellent for in house hanging out. Overall 4 out of 5.

Using our hard earned money, we paid for a professionally managed vacation rental and unfortunately experienced multiple cleanliness and maintenance issues throughout our stay. We found food and trash left behind from previous guests, significant debris (that resembled nesting material) coming from the bathroom vent multiple times, insufficient towels and washcloths, soiled hot pad holders and a balcony railing (the main issue) that concerned us enough that we avoided using part of the balcony while traveling with our 6-year-old child. After we reported it, management later said that it was confirmed the railing issue had been addressed.Considering the separate cleaning fee, we expected the property to be prepared to a much higher standard.While the Casago Charleston team ultimately increased our refund after multiple follow-ups, I was disappointed by how much persistence it took to get my concerns fully reviewed. The communication often felt generic, and I had to repeatedly reach back out for updates. I appreciate that management reconsidered the original offer, but I still don't feel the final resolution reflected the impact these issues had on our family's vacation.I don't expect perfection, but I do expect a professionally managed property to be clean, well maintained, and responsive when legitimate concerns are raised.