Le professionnalisme du personnel et la qualité du service.

RAS

Lovely hotel and facilities. We had two children with us and they loved the pools and the jet ski trips that can be booked on site.

Location is a little bit out of the way from Duvall street, but we didn’t mind this as a family with young children, this area can be a bit rowdy after sunset.

The pools The palm trees The convenience of the bar/ bistro

The continental breakfast did not have a gluten free option, other than fruit The early checkout (11) was inconvenient

Tolle Lage direkt am Wasser, wir hatten Zimmer mit Strand und Liegen vor der Tür. Die Anlage ist sehr hübsch gestaltet, es gibt 3 Pools (auch einen Ruhe-Pool, TOP). Direkt am Hotel gibt es die Möglichkeit, Jetski zu fahren.

Die Zimmer sind sehr einfach, 2 Stühle im 4-Personen-Zimmer, die Doppelbetten max. 1,20m breit (auch schmale Personen haben es da zu zweit echt schwer). Valet ist verpflichtend 23$/Tag, dann noch das Resort Fee, das sind hohe Extrakosten zum gebuchten Hotelpreis!!!

Attractive property. I particularly liked the multiple swimming pools surrounded by beautiful tropical plants - it felt very relaxing.

It’s slightly outside the main square (a couple of miles) so you need to drive or use the shuttle.

LES 4 PISCINES LA TAILLE DE LA CHAMBRE

UN GROS CAFARD LE PREMIER SOIR DANS LA CHAMBRE PUIS 2 AUTRES LES JOURS SUIVANTS. UNE SITUATION MOYENNE DE NOTRE CHAMBRE QUI DONNAIT SUR LES CUISINES (CHAMBRE 6A) DONC TERRASSE PAS EXPLOITABLE RÉVEILLÉ LE DEUXIEME JOUR A 7H30 PAR UNE LIVRAISON AUX CUISINES CAR LE LIVREUR KLAKSONNAIT SANS ARRET... LE REPAS AU RESTAURANT PAS A LA HAUTEUR DE L'HOTEL SANS PARLER DES COCKTAILS IMBUVABLES!! ON LES A FAIT CHANGÉ AU PLUS VITE.

Nice pools - heated and unheated. Room was clean and spacious, good products and comfortable stay. Concierge was welcoming. Short drive into Key West (which we loved).

We were located right by reception which meant an early morning wake up due to the music that went on 7ish. Lack of beach / pool towels - needed to ask a few times.

Chambre propre et bon petit déjeuner

Plage de sable mais pas de mer!! Je pensais selon les photos qu’il y avait un accès direct à la mer!!!

We love the pools and the beds are very comfortable. The bathrooms are nice too.

The floors were dirty. and the smoke detector went off twice in the middle of the night.

Yummy

Prices a little high for breakfast

Le calme

Promesses de contrat non tenues Personnel pas à niveau, aucune demandes suivies Restaurant minimaliste, pas de serveur disponibles

Erg mooie lokatie met mooie plekjes op het strand. Bedjes, hangmat.

Als je voor je rust gaat, moet je niet naar Parrot gaan; ze draaien van ‘s ochtends vroeg tot ‘s avonds laat muziek bij de zwembaden. Alsof iedereen van dezelfde muziek houdt. Die hoor je op je kamer ook. Gelukkig loste het hotel het op om ons een betere kamer te geven, maar de muziek wordt daar niet minder door. Je betaald naast de (dure) overnachting ook nog een verplichte resort fee en verplichte valer parking. Als je daarentegen gratis gebruik wilt maken van de shuttle, je je zelf opgegeven hebt en op tijd zit te wachten, rijdt de chauffeur zomaar weg. Het personeel blijft een beetje passief en totaal niet oplossingsgericht om zich heen kijken. En blijft naar buiten kijken.

Initially, I gave a very good rating, but it turned out that the hotel took the entire deposit that I paid, claiming that I had used the minibar in the room. I was only there for one night and we didn't even touch the bar cabinet. Unfortunately, it turned out that there were thieves in the hotel!!! I would advise you to be careful because the hotel charges extra fees for credit cards. This is an unfortunate act of theft!!!

I was extra charge for mini bar !!! I did not use it!!!

Ens van oferir un upgrade gratis a una villa molt maca i comfortable. També que té una piscina “adults only”.

Podria tenir més freqüència del shuttle a Key West.

Location was great.. concierge was great.

Location. And jet ski rentals were on the property.

площадь номера три бассейна для детей и один для взрослых valet parking удобно добираться до любой точки key west отличный песок под пальмами для А-номеров крайне вежливый персонал

номера А - с песком и лежаками, а для номеров B ничего?!( номера типа B - это 2й и 3й этаж. У нас было 5 чемоданов - то ещё удовольствие затащить уборки нет из-за ковида, но меняют полотенца и приносят воду. Легче не становится, не знаю как там живут те, кто на неделю и дольше.. Но это не к отелю, за это оценку не снижал. The Grove - вполне годный, но из-за того, что он у бассейна посуда вся пластиковая, это плата за компромисс, понимаю, и всё-таки.

We loved it!

The beds and pillows were comfortable. The gentleman at the front desk in the afternoon and early evening was very nice. He told us we could split the cost of the room between 2 credit cards. He helped us to find a great restaurant. Also the valet personnel were great

The early morning front desk person was very grouchy. She told us we could not split the room charge between two cards, that "the system" already charged it to one card. Disappointing that she did not help us with that.

Spacious rooms, attentive staff, inviting porch, and the four pools provided more private and intimate experience…especially at the adults only garden pool.

Facility was beautiful

I would have preferred to have the option to self park instead have the valet requirement.

very clean and quiet

not enough designated smoking areas, would have been nice to have an indoor restaurant option onsite

The whole setting of the hotel was beautiful. There was lush greenery all around the rooms and pools. Pool areas(of which there were 4 to choose from!) have lovely touches like sun cream available, some complimentary taster drinks during the day, ice cold water with fruit. The sunset pier at the hotel had lovely swinging chairs to sit and enjoy the sunset. There was a shuttle to bring you to the beach(where sun loungers were provided as part of the service) and to town ( although only during the day). The driver was very helpful and friendly! There was a fridge to store cold drinks in the room and a microwave. Rooms were very spacious, and you had your own terrace to sit outside, beds very comfortable. There was a very large tv that you could also connect your phone to to use apps like netflix. Rooms just had a light housekeeping service. We had the garden room and we were very close to the pool.

I felt that the room had very little storage space to store clothes. There was a wardrobe but no drawer space - the unit in the room was taken up with the safe, fridge and microwave. As a result I left all my stuff in the suitcase and was harder to find things as easily/more messy. An additional chest of drawers would be ideal, there is plenty of room in the large rooms for it. There was coffee making facility in the room, but only coffee provided not tea - teabags should be provided for those like myself that are not coffee drinkers. I was told I could get them from the restaurant but actually they had none either so could not even order tea from there at breakfast. The hotel was costly but it was beautiful. However I was annoyed to learn when I got there that in addition to the price there was a resort charge of 42$/day plus a parking charge of €23/day. It would have been better when receiving a booking confirmation to be made aware of these fees upfront, so that they are budgeted as part of the stay and you are not surprised by them. The restaurant or pool bar was quite costly and did not have a great selection. The service on the night we ate there was very poor. We were given water, but it was at least 30 mins before our order was taken and then another 20 mins before we even got a beer! We took the shuttle service to the beach but did not stay long. There was a lot of sea weed which smelled quite strongly. It would be great if the shuttle service was on a bit longer. LAst shuttle to town was at 4.30. A bit later to allow for a trip into town for dinner would be nice.

everything! lots of extra touches made it special Occitane toiletries, shuttle to town, complimentary canapés by the pool

nothing

it felt like what it might have been like in the 1920’s traveling in luxury.

nothing

BREAKFAST AT RESTAURANT WAS GOOD AND STAFF VERY FRIENDLY