citizenM Kuala Lumpur

Good location, clean, very western

Breakfast was a bit hit and miss

Great location, friendly staff and clean.

It would be great if it had an onsite gym.

The most comfortable bed and pillows I ever slept on in a hotel! Great bedroom interiors, really thought out design!

Nothing

We stayed here recently and came away with mixed feelings — genuinely impressed by the design, less so by a few of the basics. The bed was seriously comfortable, and the room design is smart. Every inch is used well: the dustbin sits flush with the vanity, and the capsule bathroom is a neat solution for a compact space. Plugs are thoughtfully done too — 3-pin sockets with built-in USB, so no hunting for adapters. The smart room features were a nice touch and worked as they should.

That said, a few things let it down. The pillows were far too soft for our liking, and the blanket was small — when we asked for an extra, we were told none were available because the hotel was at full capacity. The heating was hard to control, swinging between too hot and too cold, which may also have been down to how full the hotel was in the mornings and evenings. Towel quality was poor, with fibres shedding onto our hair and skin. Soundproofing is the biggest weak point: traffic from the road was clearly audible through the night.