Location, cleanliness, friendly staff

Superb location at the edge of bustling Bukit Bintang yet surisingly serene. Magnificent buffet breakfast spread.

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very convenient to public transport. facilities are well equipped. very nice staff.

Location.big room.clean room.mostly, all staff help full

One of the reception staff was rude. Then I told him he could reply without being rude, so he apologized. Very completed phone system to call from room to room . The bathroom floor needs tobe rrubbed.no washing pipe(شطاف)

Great location and helpful staff

Na

convenient location nice & new interior design excellent services from front office staff I enjoyed the spa as well. clean environment and great massage skills breakfast is quite nice and value for money

The hot water system was very unstable. Water temperature suddenly went up (which was SUPER hot) for many times during shower which made my shower time uncomfortable. The room door could not completely closed. The gap makes the room no soundproof at all.

Location and comfortable bed. The newly renovated lobby

Room is dusty and shower area is small.

Location is brilliant if you want to be close to the hustle of Bukit Bintang. A showe walk away maybe 5-7 minutes you are there. A brilliant mall accross the road with lots of foot stalls, shops barbers, dentist. You name it. Lovely go karting place for kid and adults. Went on with my kids and it was brilliant fun. The pool is lovely but not heated. Perfect for a city hotel. Nice coffee shop and like everywhere in Malaysia very fairly priced. Overall for me brilliant. Defo worth a stay especially in KL. A 20 minute walk from the KLCC, 17-18 KL tower. Saloma bridge 25 min walk. Easy to get a taxi all over round the hotel. Pavillion a 10 minute walk.

The reception staff are unwelcoming , need more training. They tried to charge me for lunch tea that I didn’t even have. They were so unprofessional. The chubby bloke laughing with 2 girls while I am standing there between themselves. Very uncomfortable and unprofessional

Newly renovated hotel so it's nice and comfy. Some front office staff are friendly and professional. Housekeeping and maintenance staff are responsive.

Bedroom and bathroom cleaniness are generally not as clean as expected. Tap water at basin and shower is too hot if you don't managed well. Not enough of socket for charging of phones. Minibar is not cold enough. Location is too congested with traffic jam. The lobby is at lower ground which is 1 floor above the street level so have to have to push the luggage going up the slope if walking from Jalan Imbi. Grab car pickup often stop at the wrong pan pacific lobby before reaching parkroyal collection lobby.

Location

Location is walking distant to Bt Bintang, Pavilion, Berjaya Time Sq and Bt Bintang MRT/LRT.

N.A

Location was good, hotel overall was clean and nice.

Customer service was poor, especially the bar near the pool. Inconsiderate other guest allowing minor children run amok in the hallways at 4am in morning and no security in sight to handle the situation.

The location, the beautifully refurbished interior. I thought the pool and cabanas were cozy and intimate.

Cleanliness can be improved further. My room was dusty.

Overall is good.

Bathroom shower takes some time for water to flow on the floor. The room arranged need to go through a walkway with a little of mold smell due to poor ventilation on the walkway.

Really lovely hotel, rooms are great and pool is amazing. Great location.

House Keeping needs a little work. No towels in room on checkin, informed reception & towels were brought up. Next day after room cleaning towels gone again. Third day, room cleaned but cups left behind uncleaned.

Very central location and conveniently located within walking distances to amenities/shops.

The check in process was a little slow and staff could’ve been more attentive at explaining the facilities available at the property.

location

location

location is good

The location was spot on, the pool was great

Room was too small

Location was fantastic for food and shopping, great variety of shops and restaurants ,bad was very comfortable

Rooms have no coffee or tea making facilities and are a little smas as there was no where to put and open luggage except on the floor next to the bed