What a nice hotel and the staff is so friendly. The mattress and pillow are so comfortable!

Vel gjennomført hotell som er tro mot sitt tema, jazz. Personalet var hyggelig i resepsjonen, holdt opp døra til deg og hilste bestandig, samt de bar opp bagasjen til rommet for deg. Basseng i toppetasjen var nice! Rolig atmosfære. Hotellet ligger rett ved siden av et kjøpesenter med det du trenger. Apotek og liten kiosk på hjørnet av hotellet også. Rommene var store, badet var enda større med både dusj og badekar separert! Veldig rent og ryddig! Til og med heisen lagde en liten jazz-sound når den kom til etasjen din! Amazing. Også lett å få tak i Grab, som er asiatiske versjonen av Uber.

Restauranten på hotellet var helt katastrofe. Da snakker jeg ikke om den japanske restauranten i 1 etasje, men den i 2 etasje. Jeg var eneste kunde litt tidlig på kvelden, og måtte vente 30 minutter på feil mat.

Cozy

Parking area too small, long time to check in

very nice amenities. the pool is great. the room is very spacious and very clean. a supermarket is nearby. nearby to the beach.

maybe provide more water in the mini bar

This was our 2nd time staying here. It was an exceptional experience. Not only was everything perfect as usual, but the staff went above and beyond to make my parents-in-law's 54th wedding anniversary truly memorable. Despite informing them last minute about the anniversary, Hazery, the F&B Manager, orchestrated a special celebration that warmed our hearts. The hospitality extended by the entire staff was remarkable, and the service was consistently outstanding throughout our stay. Kudos to the team for making our time at Jazz Hotel unforgettable. Thank you. My kids even requested to extend our stay, but we had work waiting for us in KL. Hope to come again next time. P/S: my mother in law, Tunku Maryam loved the room setting. Made her feel like home.

We love everything!!!

The pool was open till 10PM so the view is superb during the night. The staffs are very helpful and nice

The tv was smart tv but cannot access youtube nor netflix

It’s like an off brand hard rock hotel, room pretty spacious, aircon is cool, feels new

The breakfast was so so, and the hotel room didn’t provide individual bottled shampoo/showergel or lotion. The bathbomb is underwhelming. The painted marble wall in the bathroom is badly done

The hotel looks very new, with a spacious and comfortable lobby. The staff are enthusiastic and offer attentive service. Like their advertisement, every room comes with a big bathtub!

The hotel staff's attitude and proactiveness in dealing with matters need improvement. A month before our stay, we requested a baby cot. However, after checking in, we waited in the room for four hours without the cot being delivered. Despite numerous calls to the front desk, we only received perfunctory responses and no delivery until we personally went to the front desk to inquire, after which they finally agreed to bring the cot to our room. The dark color scheme, however, makes the interior of the hotel, especially the rooms, appear dim. It’s family friendly but the design feels like more suitable for couple stay. The rooms, being new, are not too dirty or worn, but they can hardly be considered clean. The cleaning seems sloppy; there's dust everywhere, and the floors are grimy and sticky. When cleaning the rooms, the staff does not replace or wash the cups and spoons, leaving dirty dishes untouched on the table. The hotel does not have a water dispenser but provides two 1L bottles of mineral water. If you need more, you can request it from the front desk for free. If you want hot water, you need to boil it yourself, but the kettle is dirty. It located at Tanjung Tokong, near to the beach, but it quite far from most of the tourist spots.