Amazing hotel, typical dutch building. Awesome decoration, nice room and modern bathroom.

Our room was not located in the main building. We were travelling with a baby so it was quite uncomfortable to leave our buidling, cross the street and reach the main hall to have breakfast. Just a reminder, main accesses in Amsterdam are step stairs and in january is a cold city.

The two and only good things about this hotel is the breakfast and the staff that work in the bar/lounge where the breakfast is served. The hotel is in a great location in Amsterdam.

Very over priced for what the hotel is offering. As soon as you check in you will notice the kitchen is open to the corridor and since they cook eggs it smells very bad all day. They need to learn what incense, candles and ventilation are. My room had a plumbing machine inside the shower which was making extremely loud noise from 4am until all hours of the day keeping me from sleeping. I should have been immediately moved in the beginning of the week or refunded my money. Instead they offered me one free complimentary drink until checkout when I showed them the videos of how awful the noise was. The supervisor on the day of checkout was very rude to me and reluctantly gave me a partial refund because he agreed with me that what I endured was unacceptable but he contradicted himself by arguing with me on every word instead of understanding the basic rule of customer service that you should always hear constructive feedback from your customers. I booked a "garden view" deluxe room. There was no garden, esp during the winter. There is an outdoor area that has 3 cottages around it so it's not really open to guests, and definitely not opened in the winter. There are no plants outside and from my window the garden they were claiming was some plants from another nearby property. Houskeeping failed to clean my room completely one day and the next day did an incomplete job. It is really a shame because this hotel, if managed well, could be a gem given it's location.

Large room on top floor lovely and quiet.bathroom was amazing with a steam room and jacuzzi bath.Lovely old building with character

Nothing

Great location and classic flair of Amsterdam.

The bed was very, very firm. I rarely have back pain, but did every morning after sleeping (trying to) on the bed.

We were given an upgrade at no additional cost, a free-standing cabin with a sitting area, beautiful bath and shower with separate toilet room, and a king bed. The location is great, right on a canal, very close to the Anne Frank House, in the midst of the old city with plenty of restaurants and plazas within easy walking distance.

The weather -- late July with high temperatures in the 60s -- is very cold for people from Texas.

The location was perfect. It was centrally located with a perfect view. The room was luxurious and spacious with a jacuzzi tub for 2! The staff was extremely helpful and went above and beyond to help us with everything. I wish we were staying longer than one night.

Nothing

Everything great

location

aircon did not work effectively

Location was excellent. The room was comfortable. We had a good night’s sleep as it was very dark when the curtains were closed. Lovely shower with plenty of hot water

The TV in the room didn’t work. We couldn’t get any channel apart from YouTube. We told the staff and despite promising to send someone up to the room, they didn’t. The minibar was only stocked with complimentary coke. Such a disappointment. At £400 / night I would have expected breakfast

L’exposition Vermeer

bathroom stairs

Great location, funky decor. The room was nicebut small for two people and luggage. We were in a different building but it was not too far away. It was quiet and they gave nice touches.

The room was too small for two people with luggage. The view from the window was terrible. We didn't get breakfast as it was too expensive. I think it was a nice place but expensive but everywhere in Amsterdam is expensive.

Staff were friendly and helpful, common areas were lovely, breakfast was great, garden is a very nice feature, location is amazing

My room looked out onto a kind of shaft between buildings and it was full of scaffolding

Beautiful hotel with stunning decor . Food & drink excellent and the staff are wonderful. So professional and friendly . Thoroughly enjoyed our stay and only wished we were staying longer !

location, great furnishings, excellent breakfast, helpful staff

very small room for the price

Very professional and friendly welcome. The location is great - central but quiet.

Breakfast not applicable Location was excellent

Everything was great

Amazing and incredibly welcoming staff! very helpful

Great location and immaculately clean. Friendly staff. Beautiful decor.

We loved everything about this property.

The location was amazing

Didn't like this hotel or the room Bad still in the elevator for two days , called the room service two times without response

A beautiful hotel in a great spot of Amsterdam. We had 5 night stays in the cottage room; a wonderful of experience of a hotel suit plus access to the backyard. The breakfast is also very good which is served in the beautiful and cosey bar/restaurant area. Most staff are very friendly and caring - great special tanks to Veladi whose helps, hints and guidance made our stay even more efficient and enjoyable.

Amazing staff, amazing rooms, comfortable bed, spacious rooms (in european standards) Location is very good too. I simply love it

I liked every single bit of it

Love every aspects of this hotel. Location was great - just a 10min walk and it was a nice breezy walk to the Amsterdam Central. The room was cosy and has this nice, homey vibe. The jacuzzi in the room was definitely a plus point! I love the connected private inner yard. Room comes with complete amenities and a coffee machine! The breakfast was great too, love the croissants and the staff were very attentive to serve me halal chicken slice and vegan cheese without me asking.

room size could be better, but since I was traveling alone, it's just nice. Would be a bit crowded though if I was traveling with a partner or family.

Location was the best. But , after having booked this hotel in good time, I disliked being offered A dark room in the Annex, 4 houses away. This was un-acceptable. After showing our disappointment, a much better room was offered in main house. A bad start.

First night the twin bed was very badly made. Sheets all over. But fixed during second night Also, no help was offered getting our suitcases up the stairs at front door. I am 79 and that was not nice