Kimpton De Witt Amsterdam by IHG

The hotel was beautiful clean friendly smiley staff all very nice said hello explained everything clearly THE BED is sooooo comfy slept like a baby

Nothing

Stylish and clean. Convenient to transportation and local attractions.

Die Lage, Freundlichkeit des Personals. Das hoteleigene kleine antike Schiff und dessen Kapitän sind für die Grachtentour sehr zu empfehlen.

Die Fenster des Zimmers waren nicht zu öffnen, war uns aber bekannt und ist kein gravierendes Manko.

The room was reasonably clean and comfortable, equipped with functional air conditioning and tea/coffee facilities.

While the physical room was perfectly fine for a short stay, I had a major issue with customer service. The day after checking in, I noticed an unauthorized charge of €238 on my card. When I raised this with reception, they admitted it was their mistake but were very casual about it, simply saying, "sorry it was our mistake," and stating the refund would take 3-5 days.There was no explanation for the error, no apology, and no offer of compensation (e.g., free breakfast) for the inconvenience. As I was only in Amsterdam for a few days, this tied up my spending money. I would advise other travellers to check their bank statements closely during their stay.