Great location, great rooms great service

Ideal hotel for visiting tourist attractions. Easy access to underground and walking to places. Friendly staff and good breakfast. Well kept rooms and surroundings.

Nothing.

Staff really courteous and friendly

The naming of a number of hotels Park Plaza (County Hall one of them)is to me an own goal as needlessly confusing and meant I was unable to find the hotel on maps. A little sketch map of the area inc Waterloo Station, York Road, Addington Street on the website would have helped.

Location

Room Service Rate 🔝 I order 3 coca cola 200m by 19 £

Location Staff Clean

No Netflix Paid movies

Grosses Zimmer Nespresso Maschine (obwohl bei Anfrage vor Ankunft, dies abgelehnt wurde!!!)

Fehlendes Leselicht im Bett (sehr übel) Badezimmer- und Duschetür behinderten sich Toilettenspülung und WC-Deckel behinderten sich

Spacious and clean Comfortable

The tv was flickering not working well.

Ok hotel

The room needs some maintenance. Clogged sink and loose battery. No toilet brush. Water all over the floor when showering.

Everything was great. There was a birthday in the family and when we asked about the cake the room service team delivered it without delay and did not take any money for that even we asked many times. Thank you for the complementary cake.

Great staff

Needed more food

Location

Room was too small as we were with our toddler

Perfect location Absolutely wonderful staff!

Quite small rooms. Room rather expensive but you have to take in to account the excellent location and where you are!

When we travel to London, staying at Park Plaza County Hall is almost like coming home. We feel so very comfortable at this hotel. The staff is so friendly and amazing. We love Oscar! We always get a room with a view of the London Eye. There is nothing better than waking up in the morning and looking over Parliament, Big Ben, The Thames, and The London Eye. It is beautiful at night too. The buffet breakfast is absolutely delightful. We are early risers. So, we enjoy sitting by the window looking over the London streets. We start our day sipping our coffee an enjoying a yummy big breakfast. Love it all!!

The mattress on the bed is not the best. It is comfortable, but it could be better.

All round excellent experience

Bed was a little low off the floor but was still very comfortable and this was just a personal preference.

A very nice hotel in an excellent location for a family visit to London. The family rooms are equipped with what you need for a vacation with children, and the hotel staff is great and always ready to help.

The family rooms are a bit crowded and lack storage space.

Breakfast lovely and location good

Room was disappointing had to complain, wasnt what we were hoping to have - looking out at rubbish bins and yellow rubbish bags - was supposed to have been a superior room. We were moved to higher floor and a more superior room. Bathroom tired and needed some repairs doing to the fitments.

Location Room facility Room size Fast service at check in and check out Value

The view Very crowded breakfast area Restaurant is just O.K

Shower was good. Location was convenient for our purpose.

A second chair would have been nice as well as a portable luggage rack as there was one permanent one but not enough for two guests in the room.

The location. And comfy beds. Good AC.

The room was very small - the setup of the room makes it smaller. Also, I was planning to keep my luggage at the concierge for 3 days since I was going to Paris and returning to the same hotel, but they did not let me, so I cancelled my other booking. The gym was less than basic. The lobby is very small and crowded.

Wry clean , comfortable and the location of the hotel was exceptional, staff were very attentive and pleasant

The rooms were lovely , very comfortable and so close to everything we wanted to visit whilst in London

Cleanliness and location

Nothing

The location was fantastic.

First night the pillows for the sofa bed had black, red and brown hair stuck on it, no pillow cover or duvet cover either , next the bathroom drainage didn't work so flooded the room also mould around the shower door and sealer , carpet was badly worn and the paint on the walls all stained ,got moved to another room, the only friendly person was a chap named Oscar who was very welcoming and was really nice to my children but for the other staff members I would think some customer service training would be needed, very cold and not friendly, when checking out the chap at the desk was nice but he was very scruffy looking , his jacket was all wrinkles with hair and dandruff all over it , all in all very disappointed with my stay for a four star hotel maybe 3 star would be more suitable.

Location and amenities

Lots of people checking in and out all the time

Good location and staffs are helpful,good to stay.