The room was adequate and there is lots of parking. The staff were nice.

The mattress really needs upgrading. Neither of us slept.

Convenient

Nothing

Room is comfortable, despite the hotel age. Swimming pool and sauna are available.

Price is too high

Plenty of room everywhere ! Made possible by out of town site.

Breakfast Bar needed refreshment more frequently.

Plenty of space

Nothing

The swimming pool

Staff were very friendly upon arrival and also at breakfast. The room was clean and the bathroom was a good size. The spa facilities were excellent - full suite of what you would expect: sauna, steam room, large jacuzzi, pool and plenty of loungers. The quality of breakfast was to a high standard with a strong variety of cereals, fruits, hot plate and croissants. I didn't try the bar/lounge area but was told they provided similar meals to the restaurant with a more relaxed bar setting. It looked very welcoming - there was a TV showing sports and I would have tried if I hadn't of been going elsewhere into town. All in all I felt the experience was impressive for the price.

My biggest issue was the £50 deposit the staff informed me about on arrival (for damages, but can also be used to spend in the hotel bar/restaurant). I really don't see a need for this - most other hotels of this standard do not require it. I had to spend time at check out getting it back onto my card. I felt sorry for the staff member attempting to justify it to me ("you can spend this behind the bar tonight haha" - despite it being my money of course.) The spa area was very warm, I was sweating without having to go into the sauna. However other than this the area was to a very high standard. The gym had good facilities although not much space. If you can remove the need for a £50 deposit upon arrival, I would have hardly any negative points!

great place to relax.

all great

great

nothing negative to comment about

good

good

very nice

air conditioning not working room was to hot when asked at checkout I was told they haven’t had it fixed and I should of ask for a fan ???

Jessica on reception was so friendly and welcoming, after a very long day of working at an outdoor show, she made our anniversary stay so much better by swapping us to a double room (only twins were available when we booked). She must have put a note of our anniversary on the system, as when we went for dinner, we were surprised with a glass of bubbly at the end of our meal by Matt in the restaurant! Such a wonderful touch! Matt in the Cast Iron Grill restaurant was such a great host. He was attentive, informative and gave us some amazing suggestions on wines to try. An unexpectedly personal and special night from a chain hotel! The room was spacious, clean and the bed was so comfortable. With lots of lighting options, fluffy feather pillows, a good shower and easy checkout, I will definitely be staying again.

The food was amazing in the Cast Iron Grill, but could be considered a tad expensive for some. They have a great variety of small plates, starters, mains, fish and steaks - but for a three course meal and a bottle of wine, you could easily spend much more than the cost of the room. Perhaps a wider selection with more affordable wines and some lower priced simple main courses might help bring the cost of a meal down. This being said, it all tasted delicious and we had a wonderful experience.

Comfy room, very personable check-in staff and great breakfast options

Heating look a while to adjust

the hotel and its fixings are looking tired

the paint work was chipping on most doors, the furniture in the room was old and stained so wouldn’t want to sit on them, the mastic around the bath had mould in it

clean, good facilities, staff were lovely. Food was great.

it was cold in the restaurant and room.

The Breakfast was good. The Steak on the Evening that we had I did not consider as value for money. The Room(221) had a lot of decor issues and was not to a standard that I was expecting and there was a lack of Tea and Coffe products and had to call reception to get some in the early hours, also a lack of choice on Milk, as my roommate needed Soya Milk.

Location, Parking and layout.

Parking, location, breakfast, size of room, sofas, bar area, gym, pool

Pillows were not comfortable, shower temperature had fluctuations, no power sockets near bed

Facilities, bar food was good and value for money. Staff were friendly and approachable.

Room and bathroom were dated.