Everything

There wasn't anything not to like

The staff are friendly and welcoming and the location is good for shopping

They don’t refill the tea and coffee

Great location, fantastic staff. Nice hotel but could do with sone extra cleaning and tweaking

Kettle set up in a stand with no- where to plug in so had to set it elsewhere, asked for twin bed last but they had been put together, when separated them could see it hadn’t been cleaned as dust and dirty tissue, spare pillows in bag had been used so had to get house cleaning to provide fresh ones.

Room was large and seemed clean, although I did find the backing of an earring on the floor tangled with someone else's hair, so perhaps the vacuuming hadn't been overly thorough. Hotel was pretty quiet, although the air con was rather noisy (and the controls had definitely been overused in the past, as the buttons weren't very responsive and the unit looked as though it had seen much better days and was rather wobbly in terms of attachment to the wall). Had a great outlook of the BT building next door, but it did mean that when I opened the window in the morning (I didn't spend much time in the room of the evening, as I needed to be elsewhere, and so didn't look closely enough until then!), the traffic noise was definitely more quiet than I would have been, had I been in a room which faced the road. Bathroom was a good size and the shower was good. Nice touch that body wash, shampoo and conditioner are provided (only ever seen "washes everything" provided in other hotels). Breakfast had a huge selection of goods, including fruit juice, fruit, cereals, toast (including gluten free goodies and a dedicated gluten free toaster), baked goods, yoghurts (and non dairy alternatives), ham and cheese (although rather depleted when I saw it, however I'm sure if I'd asked, they would have supplied more), and the usual "full english" items. Do be aware though that the hot buffet food is removed after a certain time (I think about 9am - weekday breakfast is served 06:30-09:30), although the kitchen will plate up hot food for you on request. I stepped away for a moment and when I returned, the hot food had gone!! I personally prefer to be able to choose items myself, but it wasn't the end of the world. Staff all seemed very cheerful and polite, everyone I walked past in the morning said "good morning".

A few of the fixtures and fittings seemed a little tired and needed some TLC... the aforementioned air con control unit needs replacing; one of the bedside "cabinets"/table/ledge was rather wonky - it looked as though perhaps someone had sat on it and it did not take their weight!; the bathroom mirror had slightly damaged backing (although still fully functional); and the bathroom countertype was quite scratched. A little more care is needed with vacuuming. However the "issues" I have recalled are all small things, and did not affect my stay and I'm sure are things which get broken/damaged easily during the usual churn/footfall of a regular hotel. (I'd love to know how the person broke that bedside table though!!) You would think that housekeeping should be picking up on some of them, however I'm sure they have their work cut out for them on most days though! *shrug*

friendly staff nice welcoming atmosphere.

nothing

clean, comfortable

Not far from the city centre. Walking distance.

The key card was giving us problem since we checked it. Telephone in the bedroom not working. Function in big private restaurant but catering trolley was going up and down through the reception area as we are having our drinks before dinner and during dinner. Not professionally at all.

not a lot

no refreshments after first day, bathroom smelt of fish.

Great location and the staff really looked after me

Clean room and comfy bed. Good location for shops and train station. Friendly helpful staff.

Crowed car park, needs to be bigger

Choice of meals on Sunday night

staff very kind and cooperaive

Perfect location

The staff are so pleasant and welcoming visitors smiling and the rooms are really clean have everything in the room for tea water despenseries it was good service keep it team

The place is close to everything near town

good breakfast. good staff

don’t clean the room each day ???

staff where absolutely friendly & professional, breakfast was lovely the room was a great size & had the most comfortable bed

the location was abit of a weird one but that was about it

Location for town shopping and nightlife was perfect. Free parking, excellent value for money breakfast and great helpful friendly staff

Bigger single beds

location

a bit mediocre

location was good , staff where friendly and the whole hotel looked calm and relaxing

nothing

Great freshly made breakfast