Pestana Grand Ocean Resort Hotel

Location

Drinks are expensive, food selection is poor.

Die Suite war sehr komfortabel und der handtuchservice sehr gut. Es wurde sehr viel unterstützt vom Personal hinsichtlich der Dialyse, die mein Partner täglich machen musste. Am sbrrisetag durften wir auch noch einen Raum benutzen, da alle Zimmer ausgebucht waren. Vielen Dank nochmals an die Rezeption. Es wurde nach einer Beschwerde was die zimmerreinigung betraf sofort reagiert.

Es hätte im Restaurant und barbereich einiger Unterstützung benötigt. Der Service dort, war nicht 5 Sterne . Das Personal war sehr bemüht konnte teilweise den Ansturm nicht bewältigen.

The hotel is located in a fantastic location, right on the ocean shore and very close to Cabo Girao. The facilities are great (several pools, gym, billiards, even a library!). The food is great, sufficient and in a significant variety. There are also several restaurants on site. But what makes the difference is not all the facilities i’ve mentioned, but the personnel which is amazing! Super friendly, helpful and ready to help at all times. Special thanks to Laura who is a truely dedicated person that makes you feel welcome! Thank you very much, it was an incredible stay and we would definitely come again!

The only little thing i would improve is to be a bit more careful when placing a family with a 10 months old baby right over the music scene.

Access to beach pools

Only one type of wine by the glass - not a big drinker so didn’t want a bottle which was the only way you could choose something different to the house wine. Service at front desk by male staff member was average, drink service was very slow, system for paying for drinks was confusing and not explained, how food worked was not explained - what was/wasn’t included, when booking an excursion we got sucked into a ‘sales pitch’ and taken to another hotel where the sales member realised that coming from Australia wasn’t going to work and no return taxi was offered so we were out of pocket getting back to our hotel when we should have saved significant money on the excursion.