Great staff, everyone was very helpful. Very clean rooms, the cleaning staff did an excellent job every day.

The restaurant was very crowded, the space where the buffet is prepared is not suitable for so many guests. A long wait for ordered drinks. We booked a "family room" with 4 beds (1 double and 2 single) and basically it were two extra beds squeezed into a normal room - there was literally like 30 cm place to get to the balcony.

Location wasn't the best but access to the promenade board walk that goes along the coast was amazing. The pools are really nice and the staff are friendly. Garden was nice,very well kept.

It felt outdated,it gave a sense of old charm however it felt like its barely holding on to that. The cost wasn't outrageous, but the food wasn't spectacular. The breakfast was mediocre and the dinner buffet was even worse,it was convenient so ill give it thar. Lighting in the hallways was awful,it was dark and dank. Walls are thin,neighbors were loud and if you have anyone above you,you will hear them. One thing I should make clear it caters to the elderly. So for younger couples I wouldn't reccomend it. Unless you're okay with that. We didn't mind it but we did feel slightly out of place.

superb location fabulous views great pool area and lovely promenade walk right outside

Food offering at breakfast was 4 star at best and two specialty restaurants Cabo gireo and Italian were 3 star and very poor

Facilities and staff are superb including Carolina who was superb and made my birthday celebrations special.

I don't take pork and wish they can improve on labelling their dishes more in English as can be frustrating having to constantly ask what's in the food and only to find out that it contained pork.

The food buffet was fantastic for both breakfast and dinner, the hotel is located on the edge of a cliff and has a beautiful walkway along the cliff.

The indoor pool was cold!

welcoming staff, choice of food, swimming pool and sauna and large room with Vera view. The courtesy wine for my birthday and a flower in the international women’s day were really nice surprises.

My only concern is parking. we didn’t have any trouble parking in the garage this time but I wonder if it becomes harder to park in the summer?! the advert says clearly parking is not guaranteed; however I’d prefer to travel to a different place knowing that parking won’t be a problem (even if that’s included in the fee).

views

jacuzzi only for 16+ we were traveling in February and they said its a heated indoor pool. and thats why we booked it. well they forget to say that the pool is connected to the outdoors pool so its freaking cold. after the very fast swim in the pool we quickly went to get warm in jacuzzi but the stuff took us out as it was for 16+ kids, so we were left freezing and must left. although its called family hotel. also, if you are in your pension, this is a place to be because thats the crowd which is staying there. no offence.

the people were extremely nice

got really bad suite on first day, equipment in general old, food not top

Friendly staff

Indoor pool was cold

Old chairs and broken chairs. Lack of service knowledge from the staff.

Never can give 5 stars to that property

Location, personal friendly, very clean.

Hotel is great, service super nice and helpful, you can arrange everything you need. My wife had a birthday while we were there, we received a bottle of champagne just like that. Food at restaurants is really great too, lots of options.

If you book this hotel for beach proximity - reconsider. On map it looks close, but as many things in Funchal, you cannot just go down there as hotel is on a cliff.

The indoor swimming pool was very nice, the view from the room was amazing, the breakfast and dinner had variety and was very tasty. The staff was very usefull and nice. They were with no doubt the highlight of the stay. The attention provided and the extra mile was just what made the difference.

The carpet under the bed could be a bit better cleaned. When checking under the bed for items the kids may have dropped, I found maltesers.

Excellent location on the rock of Ponta da Cruz, with beautiful ocean and Funchal views, location in a quiet area, close to shopping mall Forum Madeira, the bus stop, restaurants… Excellent room, nice balcony with a beautiful seaview, outdoor pool area and surrounding tropical gardens view. Kudos to the hotel for excellent maintenance of tropical plants and gardens. Nice outdoor unheated pool, unfortunately the water is too cold for swimming in November, smaller indoor pool with a pleasant water temperature of around +25 - 26 degrees Celsius. Excellent breakfast with a terrace next to the outdoor pool area. Parking in the underground garage. WIFI. Special thanks to the hotel for the performance of the excellent Bailinho da Madeira group.

Outdoor unheated pool, unfortunately the water is too cold for swimming in November. Dinner could be better, small part of the staff in the restaurant needs additional training, a smile is free.

breakfast, rooms were decent and location was good

would’ve liked more spa facilities, more variety for dinner

Nice range of food for breakfast. Location is great and has a shopping centre nearby. Entertainment provided daily.

Bed/mattress wasn’t that comfortable.

The experience we had in this hotel was quite pleasant indeed! The territory is beautiful, the pool and the gardens are amazing, rooms are spacious and most are facing the ocean. The food at the buffet restaurant and a-la-carte restaurants was great. Amenities (including a local shopping mall) are just 5 minutes walk from the hotel, while it’s super peaceful and quiet at the hotel itself.

SPA booking unfortunately was not easy. It was a challenge to make an appointment and then they nearly cancelled if not for our persistence. also, the cleaning of the rooms was not very good. we ordered room service (which was rather good and delivered fast) but then the plates we took out of the room stayed in the corridor throughout the night without anyone picking them up. The bottle of wine we ordered on the day we arrived stayed in the bucket of water for three days in our room. the cleaning staff didn’t take it out.

Some of the staff were offhand or unhelpful, whilst others were excellent

everything! restaurant choices, lovely suite and balconies, great views

no drawers in our suite. no mirror or dressing table in the bedroom. nowhere to plug in chargers by the bed. no shelves or drawers in the bathroom. shower cubicle leaked all over the bathroom floor. there was a metal door stop on the bathroom floor right in front of the right hand sink and I kept hitting my foot on it.

Reception staff on check in were welcoming, efficient and pleasant. Room and seaview were excellent. Pool area was enormous with a huge pool and and many sun lounges. The meal package of breakfast and dinner was superb. Excellent variety of food in the restaurant and great wait staff service. Would stay again in a heartbeat!

I can't think of any negative thing.

The hotel itself is good but it is rather made for mass tourism. Staff was always super friendly and helpful. There are several dining options, and we tried a few. Be careful, there are some restaurants bookable which are at other locations, its not shown in the computer but on a small notice board beside it. The main restaurant in the Atrium serves Breakfast (7/10) good selection but no variety, qualitiy of food is good. The omlette guy is making one at a time so you have to wait. Coffee is terrible for us not drinkabe, only 2 coffee machines which slightly better taste but often longer waiting times. Dinner Buffet (7/10) overall a good salad bar, main courses provides a good selection of meats, fish and vegetables – the quality varies from bad to good, desserts are plenty and good quality Cabo Girao (7/10) We had dinner once – most of the courses were taken from the main buffet, so nothing special about it. The main course was ok but you have no choice and you must take the given course. Trattoria La Fontana (2/10) What a disappointment – the tomato soup wasn’t a tomato soup, the spaghetti carbonara was rather a cream soup with overcooked noodles. After we had that experienced we cancelled our reservation for the other restaurants and never visited dinner buffet again. Au Tagine – not visited As a lessons learned – you don’t need dinner included in your hotel rate – there are plenty of (better) dining options around in the area and Funchal. From my point of view also cheaper or only slightly more expensive.

The gym was a bit disappointing – I missed a cross-trainer, which would be a great addition to the fitout.