Location

clean and tidy, location and friendly stuff

Location was good

We stayed for 3 nights and 2 of them they didn't have any hot water , they offered no solution just to wait , no compensation in fact the overcharged us by £40 . I recommend you don't stay here there are many other great hotels in the area. The day we checked out the road was blocked , not sure why. The staff member that checked us out didn't even say anything, so we had to carry all our luggage a few streets away to get an uber. When we checked out it seems that charged us in Chilean currency witch mean that you have to pay extra tax. It was clear that I was not local as they had my passport. They made a mistake that they will not rectify. We booked his with bookings .com and they offered no help whatsoever they just stopped replying so would stay away from Booking .com also, they offer terrible customer service too and when they do reply they just waffle on about rubbish that isn't relevant.

Everything was good for a one night stay. Location, cleanliness, parking space, good price and good service makes this a good hotel. Also the breakfast was good and served in a very pleasant room with a patio garden.

No negative comments for this place. It covered all our needs for one night.

staff very helpful and friendly.. and great breakfast included

great location

rate booked was switched to Chilean pesos at an exchange rate 20% above actual rate and then got switched back by my credit card at the actual exchange rate. they also added VAT which resulted in a rate 35% of what Booking.com showed

location

too expensive and cable TV was poor

Great location, in a very good neighborhood. Spacious rooms. Good buffet breakfast.

Bad communication from the hotel made me pay an extra 19% even if I did not have to, as a foreign citizen. I have insistently asked for confirmation that I can pay in USD without having to pay the VAT with my DEBIT card issued by my company, so that if not I could have exchange currency and buy dollars. I was ensured by this at check-in, that it will be no problem, that I don't have to pay VAT, and I have witnesses for this. But at checkout, on a Sunday, when all exchange offices were closed, the reception told me that "we are sorry, the POS machine can only take payment in dollars from CREDIT cards. You have to pay 19% more, we are so sorry." So I ended paying 19% more as a surprize.