the location is great but nothing else apart of that

the bed was too soft for my taste, soundproof is not great, the breakfast was disappointed like old break and soggy biscuits, there’s is not a non dairy free option and lastly the swimming pool was disgusting, the water looks filthy.

La recepcionista Katy lo mejor the best

Service room terrible

location is very good

internet is slowly

Front desk service

Cleanness, Pool, Bar

The room was clean, the bed was confortable, there was one good good staff in the reception and thats all, but definitely not worth the vaue for money.

The breakfas was extremely poor, all the opptions were with gluten or sugar, so the only thing that I was able to eat was the eggs, and even though,,some days, they wont give me more than one egg. 200 reais mysteriously disappeared from my bag when I wasn´t in the room. I understand that I should have used the safety box, in any way I felt I should register it here. If you are traveling wuth things that dont fit in the safety box, don´t in this hotel. There was a front desk staff who couldn´t help or at leats try to help me with any of my requests.

Kati, at the lobby was fantastic. She is the best.

The breakfast was horrible, to simple, everything wrapped in plastic. I didn't have the chance to choose what I want, the waiter didn't allow me to choose, telling me he would bring all they have. And it was all terrible.

Breakfast

Room (was ok, but not great)

the location was pretty much everything that was good with my stay.

the beds were stupidly tiny, stiff and overall uncomfortable. The staff was almost nonexistent, to the point that no batteries were found for the AC remotes, the information that the receptionist provided was very little.

Useful location with very friendly staff.

Desk people were amazing. from my arrival to my leave it exceeded expectations. they helped me navigate from the moment I arrived. I will be coming back in a week.

We arrived at this hotel unplanned as the one we booked we were unable to get to due to the protests in Santiago. We told our taxi drive to take us somewhere safe and he brought us here and from the moment we set foot inside we couldn’t have been happier! The front reception made us feel at home, and relaxed in a not so relaxing environment outside. The following day protests escalated and the hotel was forced into lock down and Erica the Manager (I assume) couldn’t have been more professional in making us feel safe and making sure we were well looked after with food and drinks! We felt so safe and I can’t thank them enough for been so professional at handling the situation. Thank you again!! Ohh and breakfast.. AMAZING!! ⭐️⭐️⭐️ ⭐️ ⭐️