Good location to move around also by foot. Nice view from both the room and the rooftop/swimming pool. Very good room service and nice touch having free snacks/drinks in the room and at the bar during all day.

Cleaning was messy, housekeeping said they would have come at 11, they never did. At 3PM had to ask 3 times to reception to send someone. For being a 5 stars hotel, a little weird to see the staff not even dressing a uniform (they look random people from the street) nor bringing you to your room.

• L'emplacement de l'hôtel • La propreté des lieux et des chambres • Le personnel très serviable • Le mini-bar gratuit, rempli tous les jours • Le rooftop et la vue

• Assez onéreux • La pression assez faible de l'eau sous la douche

The view from my room and the staffs. Furthermore, the hotel provided a little surprises for our anniversary.

No complimentary carpark voucher.

Room cleaner is good with smiles

All need fixed: communications, responses, no management of the swimming pool and guests wear no caps, noisy n dirty!

Schönes Zimmer, toller Ausblick

Poolbereich ist zu klein bzw zu wenig Sitzmöglichkeiten

没有

一.服务极差，表现在，你的任何服务要求要么被无视，要么延续许久许久.比如.我通过booking .com 联系他们，我大约发了七条信息，我没有得到任何回复，这是我几十年住酒店经历中的唯一一次，我订个三个房间，最晚快到晚上七点，才拿到最后一个房间， 二，客房清洁极差，房间的浴袍肮脏，没有拖鞋，没有瓶装水，理由是环保酒店，我付了2511新元两个晚上，得到这样的待遇，但如果我提意见，那就是不环保，这个理由很好，道德制高点，但很无耻， 三，这个酒店的管理层一定很差，这不是Andaz的水准，

自助早餐还可以，味道不错，风景也很好。25楼Louge全天提供咖啡、水和一些水果饼干。酒店B3直接连通地铁蓝线和绿线，去机场还有其他景点都很方便。

这次去新加坡和苏梅岛，最不满意的就是这家Andaz。卫生打扫的也不是很干净，入住的时候说的是Mini Bar畅饮，但是第二天打扫完没有补充，提出补充的要求后，竟然还问我需要哪些。

Beautiful spacious room with the biggest bed I’ve ever seen! Lovely and very attentive staff. Rooms are clean with great views of the city and it’s very quiet at nights. The breakfast was also spot on. So much choice.

Not a huge deal, but room smelled abit damp.

Great location, great roof top bar. Nice breakfast!

The room is very big, and the view is absolutely stunning. Pretty cool design of the room. The minibar is quite big and free. The staff is receptive and involved in making your stay good.

The room doesn't really smell good. I had to change rooms because the first one wasn't really smelling good at all, but I guess it's also due to the air conditioning? Pretty confusing/difficult access to the hotel. It shares the building with offices, so you go to the hobby only by car? Or you can use an escalator that employees use to access it. There isn't much information about it. The room is good but the design isn't the greatest, lot of empty space, the furniture isn't always in its best shape (scratches, stains, holes, and broken buttons), need to switch elevators to go from lobby to reception and reception to room floor, and the cleaning staff seems to only come in a fixed unflexible time.

Very good breakfast, very good connection to the metro station, beautiful view, nice swimming pool with beautiful view on the city.

There was no full daily cleaning of the room.

Breakfast

Service

Great location, staff super friendly, awesome view and L39 bar, WOW!

The room was lovely and very comfortable with nice amenities, such as vanity products and slippers that said, stolen from the Andaz:) 

Nothing

Loved the rooftop bar and pool area. Generally the interior of the hotel is very cool and modern. Complimentary minibar was a nice touch.

Staff were quite cold and not the friendliest. Having travelled to Thailand and Japan either side of our stay at the Andaz, there was a huge difference in the attentiveness of the hotel staff. This has more more of a business feel to it and much less geared towards families.

Location, staff and size of room is great

Our rooms AC system has a light musty smell every time we enter the room as the AC was turned off. But after 3 mins of turning on the AC system, there is no smell in the room anymore.