Great location and easy access to the city and tourist destinations. The room was spacious and comfortable

Staff were not as helpful as they could have been. We asked for a room on a higher floor and they told us they would check and get back to us - they never did. Constant pinging from the elevators was enough to disturb us in our room - would be good if the hotel could consider lowering the volume given the number of guests travelling in from different time zones. But overall a great hotel & would recommend to other travellers

First impression and last impressions are surely those who will leave a long lasting impression. Check-in service was great and was severed by a very friendly & motivated staff. The location of the Hotel is great when you have to go to Suntec city or even MBS, everything is in walking distance and the MRT is also close by. The view from the rooms are just stunning.

Unfortunately, the AC-only ventilation in the rooms wasn't my cup of tea, and there was a noticeable lingering smell. Maintenance seemed a bit overlooked; the shower water flow issue turned the whole floor into a wet zone. The primary concern lies in the check out process, a crucial and lasting impression on guests. Unfortunately they were disorganised and inefficient. Hotels are well-aware of peak hours and check out times, which just leads to the conclusion that the management has not effectively streamlined its operations. Using Covid as an excuse for the failed management just outlines the failure of the management to train its employees correctly. Express check-outs, self check in services are not preferred nor wanted by guests, which the hotel can clearly see from their daily operations. Employees should appreciate that guests prefer the human interaction, as the implementation of AI and digitalisation will diminish their requirements to perform this job. Indicating for job security you should not only be more organised but more motivated to provide a service. Failing to do so, jeopardises your job and this will come faster than an employee might think. Hence more personal interactions, improved and organised service are not only required, but surely wanted from the majority of the guests.

Location excellent, friendly set

We managed to check in early which was really great travelling with a toddler

We couldn't go to the restaurant to have a drink because they were only serving buffet so we had to walk to a different dining option

Very friendly and great staff! Top location The room is modern and convenient Pool area and kids club are great

The requested additional bed was not prepared. However, this issue was solved very quickly:-)

Pan Pacific Singapore is a true gem in the heart of the city. Its prime location near shopping malls, MRT access, and food courts is unbeatable. With luxurious rooms, stunning views, and excellent facilities, including a beautiful swimming pool, it's the perfect choice for an unforgettable stay in Singapore.

Gutes Hotel in zentraler Lage + sehr gutes Frühstück + guter Service

Sehr hohe Kosten für Speisen und Getränke an der Bar und im Restaurant

the staff is amazing, you get such a warm welcome and also everyone is super child friendly! it was beyond expectations and i have stayed in great hotels worldwide. everything is super nicely decorated and the rooms are super clean and with a nice interior design. the shampoo's, lotions etc are from balmain so you leave the shower with a great smell. location is great, attached to the hotel there is a mall with tons of restaurants. and super nearby the gardens by the bay attractions. i travelled with my toddler and she loved the child play paradise inside the hotel on the 4th level behind the pool where you find everything from lovely books to read to slides, climbing walls, tents, etc. great money value compared to other expensive hotels nearby!

nothing!