The pools were well maintained and clean. The people at the reception were always there to help you. The room was big enough. Going to the sea was 10 minutes so close enough. Mini disco :)

Children food - always fried potatoes and some meat with vegetables which my kids did not like at all. Room was delivered in time but there was visible dust after the TV which we clean ourselves. Many of the people left the towel at the pool but did not stay in the morning or in the evening I had to wake up early to do that myself.

Low variety of food, cockroaches in the room, there was no food for babies or toddlers. Only one elevator for the whole hotel (5 stories high so we waited quite a lot). Food was rather tasteless, drinks were absolutly awful, thak God for the shops nearby. The walk to the beach was about 20-30 mins long. Don't think abou booking a sea view hotel as there is no sea view. I would not recommend going with babies or toddlers, too far from the sea and no food suitable for them. In the morning there was usually 1 guy who would make eggs and pancakes so the waiting line was always very long, 15-30 mins waiting in queue.

Food was great it was worth the money

Good location and great entertainment programs throughout the stay

The hotel was very clean and comfortable , staff was friendly and helpful. Big choice of buffet food. I recommend it

Nothing I did not like

Terrible food

decent property, house keeping 50/50, they don’t change towels unless you tell them. yet, the house keepers are very nice. we found a bee hive in our room, they removed it. buffet is huge, yet, not so tasty. food being repeated all the time but the soups, Salads and sweets were exceptional.

fitness room is almost a joke. just one tennis ball is available and a very old and bad racquet. luckily we had our own requests. the animation team were very friendly and extra nice along with the rest of the staff and the front desk team. ))

Very clean, very kind staff, very entertaining band

Extra paid parking, in a place full of dust and garbage

My family and I were staying at Kristal hotel for 5 nights and we were happy with what it is offering. We had a very big room with a view to the kids club area. It was clean and tidy and we had it cleaned every day. The staff is really nice. The entertainment team is very friendly, Gaby, Alex, Simon and Niki are very good at what they do, considering they are very young.

The food, I can’t say I didn’t like it. It was ok but could do with a bit more of variety. You don’t starve, there is something for everyone. Soups are very tasty 😋

It was clean, the food was good, the rooms were clean and big.

There was no entertainment in the evening There were the same cakes every day

Food,wellness centre, service,cleanliness,staff.

Kristal was a nice hotel, we had a clean room. The food buffet was each day different. Also there are very nice people in animation team.

The parking was horrible ... For a 4 stars hotel, the proposal for parking was on a terrace of an abandoned hotel, which costed 12 leva per day, was bad, very bad. The water received from hotel seem to be from the pool, it has a deep chlorine smell.

Everything was perfect especially, food, room on the parter floor. There was very comfortable and not hot because we had room with trees view. The staff and Orders are very convenience, smart and welcoming. It was really great time in this hotel. Food was delicious. Thank you for your effort.

Everything was great.

Very clean,good food

No parking place...not really close to the beach

The animation team, the pools, just acceptable food offerings.

The bartenders attitude and professionalism. No private parking at the hotel and was 70 leva for 5 days at a hotel’s partner parking lot. The elevators, being just two, were useless related to rooms number. Poor sound quality at the pool. The bathroom sink stopper useless.