I will try to find something on the positive side for this hotel, even though is very difficult to find it. To be noted that we only go to 5stars hotels and we went to 5stars Melia in 5 different countries and we never been so disappointed as we were here. It was the first time in Bulgaria...and most probably the last time. The hotel is big and close to the seaside, however a very very narrow beach. It is some kind of resort, so it has most of the facilities included. We booked a The Level Deluxe Apartment which has 80sqm for 8 nights, however, it is not an apartment, no separate rooms, only one big room, a very very tiny balcony and a big bathroom. If you will still want to go to this hotel after my review, you should definitely pay for the level package, otherwise you will fill like the chaos is unleashed. The level package has a different swimming pool, sun beds, garden, restaurant (but the same food) and a "customized" check-in/check-out, which means that you wait for the room, as everyone else does, but you have a glass of some drink :))), don't fool yourself, is not customized from the hour perspective. So, the level is good, but if you want to go on the beach, there is a chaos. No rules, everybody reserves sun-beds putting their towels, even though you are not allowed to do so, nobody is checking, so, even if you come at 7am at the beach, all sun-beds are already taken, but nobody comes there until 10-11am.

Mostly everything, but i will try to summarize it. The hotel is big, but it was a 5stars hotel in 2005, now i would hardly give them a 3stars hotel.They have no hygiene rules, people are taking the food with their hands, not using spoons, or taste the food with the same spoon. Nobody is checking this, it is a place full of germs and bacteria. The "apartament" is big enough, but is not an apartment is just a big room with veryyy old and dirty furniture and veryyy disgusting carpet which was never vacuum or washed during our stay, most likely not before. We have an 19months kid and he was picking everything from the floor, and you don't want to know how many types of hair or food we found. The balcony is very small 2sqm (maximum) extremely small i might say for an 80sqm room. We came in the room and we made the mistake to not check the tv, which was unplugged. The next day we tried to turn it on and we realized that it was broken, we told them and instead of changing it, they tried to accuse us of braking it and the reason was that we have a small child and f he broke it😳. The bathroom is very big with bathtub and shower, however, you can only use the bathtub for jacuzzi because it doesn't have a shower cap, so if you have a kid, don't make hopes that you can use it. The shower cabin, on the other hand, it has a lot of rust and the shower cap is very old and full of calcare/limestone, i won't continue with the wc. The restaurant is separate from the main restaurant, however the food is the same. The plates were dirty and we were always trying to find some clean ones, we asked the staff and they said that they have only those plates :). The food was awful, and we also found hair in it and some salami which was way past the availability period( we told them and nothing changed). As a result of this, my son got ill in the 4th day of our stay, with an enterocolitis and a 40degrees fever.

Very good experience

We were pleasantly surprised by the facilities of this hotel, although it is very large, it was not crowded either at the restaurant, bar or pool. I always found sunbeds on the beach. Ideal for families with children (slides, playgrounds, swimming pools for all, entertainers). Diversified food and drink (I loved the seafood).

Search Results Translation result Romanian English As a suggestion, in the future it would be good for the animators to know the Romanian language (90% of the guests are Romanian), a 3-year-old child does not know English and it is very difficult for him to understand the rules of a game. And a small minus, I booked the room with an extendable sofa and a double bed, I received the room with a double bed, a single bed and an extendable armchair (which we did not use, a child cannot sleep in it), there being 2 of us adults and 2 children. But we managed to unlock our double bed, it was big enough for a child to sleep with us.

Everything was perfect. More attention to details that in the previous years. It was the third time we booked Melia and this time we’ve seen a visible improvement.

Nothing to say.

The beach

The staff, the worst staff I've met in all my life The cleaning, is the most unclean hotel in the world

It is well organized, you don’t have to wait too ling for taking food. The staff is nice. A lot of vegetation. The room and bathroom is very spacious and clean.

Very crowded in every common spaces like main restaurant, pool and beach. In the main restaurant is very noisy due to the large number of people. At the pool is a low space between sun-beds and the music was too loud.

, The room and The view was nice. And The heated pool.

For The children they had entertainment but only with adult(parent) supervision. We found out there. The food is 3 stars at most and the restaurants are open until 9 p.m. The drinks are of poor quality even at the level all inclusive and most of the bars close at 7 p.m. the internet does not work in the rooms. They treat smokers really bad. they have only one location în The hotel to smoke and The balcony of The room. They have so many hour limitations to The facilities were we wanted to have fun. The pool, The bar, The restaurant, The children playground closes at 17!!!. All closed well before bedtime. If i were to rate The services în The hotel i would rate them 3 stars. Only The hotel is a 5 star hotel. You pay less then a 5 star Resort, but you get less too. Even if you get upgrade to The level. And that was very disapointing.

Location was good, staff decent.

In first room that we stayed was a big problem with ants. So many ants on balcony, room, bathroom also in bed. Food not so great and not enough staff at reception.

The food is repetitive, not that great, not a big selection.

Location, view and room

Staff weren't friendly and approachable. You are left to mend for yourself. Food also could have been a little better. Very slow at stocking up food and cleaning tables

The hotel is very clean, with large rooms ,each with balcony. It has all the amenities you need. The outdoor pool is big enough. The staff very kind and ready to help. Overall, a great experience.

the diversity of facilities, the positioning, private beach facilities

very low English speaking staff percentage, the food and drinks are mediocre

The beach and the swimming pool

It's so old and for me it's a 3 stars hotel ,it's showing that the room are old no renovation and u feel it's not clean specially the smell of the bed and we face problem with the ac

big room

almost everything, staff is so poor, specially at the reception, it took like 2 hours to get the keys for the room, after cleaning our room they took our towels, toilet paper and robes, and when asked the reception about it !! she said its not her job and we have to find the housekeeper,