The balcony was beautiful

The elevators were extremely slow, we had to wait 20 minutes to get from our floor in order to checkout. The reception was ringing tell me I was late for checkout and we were welcome to use the fire escape in order to checkout quicker. Not only did we have luggage but We were travelling with people who couldn’t cope with stairs!. I found this rude considering it was not our fault we were late.

Great location. All facilities to cook and store food. Decent Bed, Friendly and helpful staff.

Cleanliness.

Loved the location, pool, sauna and spa, bathroom and bed were excellent.

Nothing

room, fabulous views, location very close to Convention Center 10' walking, big and good quality breakfast, the pool and the jacuzzi with sky views, and Spa and Steam rooms also good. The staff helps 24/7 at any time.

The second Lift was out of order making the waiting times very long! The first night was torture trying to sleep as the fire alarm was faulty and went off at 4 am, 6.30 am when many people evacuated the building staying out in the very cold morning! The fire brigade couldn't fix it so at 8 am was on again!!!!! On the next evening, after having a full day to fix the alarm system, it went off again at 6.00 pm and at 11.30 pm. After I told reception that I must sleep well to go to work the next day. I told them that if it went off again, I would call the ambulance to take me to the hospital, the police to be aware of the depriving sleep we were suffering, and the TV! That fixed the alarm instantly!!!!

Awesome location and facilities. It was close to everything being a short walk or drive and the view was nice. We used the pool and steam room which were great too!

Walking through to another building to get to our room.

The only good thing was the pool and sauna, all the rest was not as pictured.

The lobby has a bad smell of cigars and did not feel safe arriving at night. There are residents that live in the same building which was not communicated plus no lobby in the building where I stayed - didn't feel safe at all. The facilities are ageing and do not match the photos, would not recommend this place.

Everything

N/A

The rooms are nice location ok

I definitely like having to show my ID to get into my room in Saturday night, I get that maybe it’s needed but how about to tell people that they’re going to be carded to access their room. I didn’t know I was going to need my ID to get back in I didn’t have it and I was completely in drag for work as I’m a drag queen so even if I did have my ID it definitely wasn’t going to match my face at that moment. Very rude security guards and rude front of house staff. So maybe from now on you actually tell you guests that they’ll need there ID’s to get back in on a weekend night. Also when I asked the guy on the desk where it says that I would be carded to get back into the hotel he showed me the paper work I signed when I checked in and the line he pointed out clearly said that additional guests maybe asked to show ID on entry. I wasn’t the additional guest I was the guest!!! So you may need to fix that up clear it up or something. Oh and one elevator is crazy imagine that one breaking down too… I’ll think twice before staying here again.