非常失望的一次入住体验！定酒店之前提示可以修改订单，定了行政湖景房4晚，因特殊原因需要提前一天退房，入住前发邮件拒绝请求，入住当天酒店同意并发邮件给缤客，酒店得到缤客回复同意后却给我说酒店规定不能退款，既然不能退款为什么不在我入住时给滨客发邮件前告诉我呢？另外，酒店马桶经常不能蓄水，浴室门不能很好的挡水，卫生间地板很滑，餐厅小，服务不到位，催了好几次咖啡都没有送来。

The view and location is in the quiet part of Queenstown. You can easily walk to the town centre it’s 45 min stroll with such a beautiful view. Or you can catch water taxi Nice speaker in the room.

Unfortunately my spa bath didn’t work on the second night.

We stayed in the 2-bedroom, 2-bathroom apartment that came with a full kitchen, dining area, and lake-view balcony. The room is very comfortable in size and cleanliness. The fireplace kept the room toasty and inviting, and the lake view was breathtaking! The beds are firm and comfortable. Huge bathrooms. Special shoutout to hotel F&B staff Kathryn who we met almost daily during breakfast - she's such a lovely person with a beautiful smile, we love starting our day seeing her! And she has a great memory, she remembers our room number and our coffee and egg preferences! What a gem! The other hotel staff, including the shuttle bus drivers, concierge staff (including the lovely and professional Tai who greeted us at check-in), and everyone at the True South Restaurant, all made our stay even more enjoyable and special with their wonderful service. We will definitely come back to stay here when we visit Queenstown again!

The electrical socket design in the room was a little tricky - the socket is too close to the switch. When we use our travel adaptor on the socket, it presses against the switch, which makes the connection unstable.

Location

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staff were wonderful and the location was fantastic

free parking

far away from city centre- can not walk

beautiful

location

The staff were incredible, and the services provided there made our stay that much more enjoyable. The staffs recommendations of restaurants and places to visit while in Queenstown made me realise I need to book another trip. The complimentary shuttle into town made the distance from the CBD seem like nothing, or the walk along the lakeside was a perfect way of also getting around