The location & LOVED THE VIEW!

I would like to give a huge shout out to our porter Yovany who was exceptionally friendly and always very helpful from the moment we set foot on the property. Equally friendly and, oh so efficient, was the lady who prepares the eggs to order every morning.

I did not appreciate the lady who checked us in. We were early and understandably the room was not ready . She asked us to come back closer to noon. We did. During the check in process she made a comment that the check in time was 3p and that she was doing us "a favor" by checking us in before noon. Such a comment was unprofessional and not very welcoming! A better approach would have been to say that the checkin is actually at 3p, but I see some rooms available so I will be happy to check you in ahead of time, or something to that effect. Make the guest happy! Next, we were 2 adults/2children and there were only two towels in the room. The chambermaid was in the hallway with a cart with clean towels so I asked for two. Her response was that she needed permission from her supervisor to give me two additional towels. An hour went by and no towels. She was still on the floor, so I asked again and she said she was still checking and blatantly continued to chat with another chambermaid showing no sense of urgency. After 30 mins I called the front desk. They were apologetic and said they will send them right away. An hour went by and still no towels. I called the front desk again. I finally got the towels after two hours of back and forth. A simple request that could have been taken care of on the spot! On the second morning, my daughter reported to the front desk that the shower was not draining. Nothing was done. That evening her shower flooded and since we had adjoining rooms, the water overflowed to my bathroom. This was around ten in the evening. They moved us to another floor. We tested the showers and this time her shower was fine, but mine was not draining, so they moved me to another floor. The two latter issues are clear signs of no follow up from staff when issues are reported. I have stayed in Plaza Paitilla before and have had no issues.

Excellent breakfast.

Was hopping hotel had a jacuzzi.

The friendly and welcoming customer service

No microwave in rooms

Great staff. Good breakfast. Comfy bed.

No wash cloths. Dirty bath mat.

great breakfast choices, actual HOT water and plenty of it, excellent room service

internet went out

great value. great location. excellent food.

The room on the 17th floor has a spectacular view, the bed was comfortable. Fresh fruit for breakfast, the best ceviche.

The room has a refrigerator, but no minibar. Internet is weak. The reception has a worn appearance and smells old. The room also has a tired look to it. The breakfast was good, but not outstanding.

Everything was hood except the bed.

Bed was so hard we could not sleep for more than 2hours. I asked the front desk for a foam topper but they didn't have anything. You need to get modern beds!!

excellent breakfasts

the pool needs updating and could be heated for guest comfort

service, location, facilities, loved it

Location Breakfast Clean Front desk and bellhop Views of bay

No pool bar service. Lazy bar staff. Pool needs more chairs and some music. Could be a cool vibe but needs lots of TLC No blanket in room. Who sleeps with just a sheet? No wash cloths. Seems to be a latin thing.

Room's condition, swimming pool, good breakfast, friendly atmosphere

Coffee was overpriced

nothing they said they don’t take BOOKING reservations

It has a good location and plenty of options for the breakfast.

it needs renovation and is too expensive for what you get.