Todo, la atención del personal, la comida,las habitaciones, amenidades. Es un lugar que complace todos lo sentidos.

Shampoo del baño

Staff, they are great. All inclusive to the parks is worth the price you pay for the room. Many restaurants to choose from, the quality of the food is excellent. Transportation from/to the hotel to the parks is efficient. Additional tour options. Best place to spend your vacación if traveling to Cancun. I will come back with my family. Suggest to get a room with ocean view. If you are traveling with kids, then select a room in the area where the kids pools is, they will enjoy that. There are areas for adults only.

We liked everything, no negative comments.

The rooms were excellent. Great decor, very spacious. The balcony was amazing, I especially enjoyed the hammock outside on the balcony. The bathroom was nice, and the included toiletries were high-quality. The bath robes were a nice touch, too. And if you like big fluffy towels, they have you covered. The nicest hotel towels I have ever used.

The prices were a bit steep, and the hotel tried to cancel my stay because they claimed they couldn't use my credit card to guarantee my room. I double-checked the number, and it was correct. I called my credit card company, and no transactions were attempted. The price was about 30% lower than current rates, so the only guess I had was that they wanted to charge more. But I was able to call on the phone and they emailed me a payment link. I paid using the same credit card I had provided online and it went through without any problems. That was more drama than I wanted to deal with, but in the end, it worked out fine.

The amenities are amazing.

"check in starts at 3, doesn't mean we have the rooms ready at 3." Is what I was told. Had to get on them to get my room at 345pm. Around 5pm I overheard one of the front desk staff tell a family she still owed them a room. Same staff made a huge deal about the shuttle back to the airport, to leave 4 hours before the flight because of traffic, we woke up incredibly early only to get on the shuttle, the hour and a half it would've taken was only 1, reception staff made us lose time at the resort. All other staff was exception.

Hospitality and surround by nature

NA

The best all inclusive resort! You can't beat the price for all the parks, tours and food.

We've been coming here since the first year in operation. We love it but the food quality has gone down. There is less attention from the staff. Many times we had to get up to get our drinks at several restaurants. Also, the pressure to buy has started to give the feel of walking through the Cancun airport. I don't expect that from a five diamond resort.

The hospitality, the abundance of food and drinks, beautiful views, overall everything was AMAZING!

What we didn’t like was that the pool bars and pool closed too early, we wanted to relax at the end of the night in the pool and couldn’t.

The rooms were spacious, and the hotel staff were friendly and professional.

The food was not tasty; very bland. The facility was too busy and just too many people to have a relaxing time.

The hotel is first class: from the property, to the food, to the staff. The room was beautiful; swim up pool/river. Everything was super clean!The grounds were amazing. I felt I was staying in a lush botanical garden.

everything

the entire property is just beautiful

no beach

room

very expensive and it’s full of timeshare people

Excellent staff, Armando and Gilberto at the rooftop at Casa Fuego and Jesus at the restaurant Fuego

Food was delicious, the view, the staff.

Cheking- people were nice but I got anxious going through several people from the lady that offered paletas all the way to the last person that actually did my check-in and handed me my bracelet. Mercado de la merced- why there is not a lot of personel on the omelette section? I made 2 rounds to get some of the green chorizo and the people were extremely busy doing tortillas and making omeletts. I felt bad to ask for help to the people that were doing too much already. I was able to get some until my 3rd round. Mexico Destination club- If I had known what was the $100 coupon for, I had rejected it at the beginning. I wasted 5 hrs of my vacation time with these people pushing me to buy the membership.