The Ritz-Carlton Ras Al Khaimah, Al Hamra Beach

Everything. Such intimate and real luxury experience.

Everything was great

The TV don’t have smart app like Netflix, Apple TV

Everything.

Everything was amazing but the breakfast would’ve been much better.. not a lot of choices but for all was a good experience.

The buggy staff were lovely, friendly and welcoming, and the villas themselves were very nice. We particularly enjoyed the privacy of our villa and private pool, as well as the peaceful and tranquil surroundings.

The service from some of the staff was disappointing and not what I would expect from a luxury hotel. The dinner service was disorganised and lacked professionalism. Staff frequently forgot basic things like cutlery and napkins, and on one occasion brought out our desserts while we were still eating our mains. The restaurant toilets were dirty, and food spilled on the floor was left unattended for a long time. Overall, the restaurant lacked proper management, staff training and service standards. Customer service was also inconsistent. I accidentally left my bag containing my bank cards and ID in the gym. After calling reception, I waited 40 minutes without an update. The receptionist was dismissive, unhelpful and lacked urgency in resolving the issue. However, when I contacted guest relations, the lady resolved the issue within five minutes, so it depends on who you speak to. Some of the staff are professional and deliver high quality service whereas others don't. On another occasion, we requested fresh pool and bath towels. Despite calling reception three times and waiting over 40 minutes, they never arrived, so we had to reuse our old towels. We also experienced noisy neighbours playing loud music. It took an hour for the issue to be resolved, although the security guard was very helpful. I would recommend requesting a quiet, secluded villa, as noise travels between villas. Overall, the staff were very hit-and-miss, and the service lacked consistency, efficiency and attention to detail. For a hotel at this price point, I expected much higher standards and a more seamless luxury experience.