Great location if you need to be in Vitacura.

There were loud construction noises within the building next to my room that I haven’t anticipated or been announced previous to my trip. Their restaurant staff seemed disengaged most of the time and food was disappointing. They were nice enough to accommodate me for the duration of my trip however it needs a bit more liveliness and the overall amenities improved for the price/quality.

Nice hotel in an upscale neighborhood. Has free parking facilities. Plenty of great restaurants and pubs nearby.

Hotel restaurant was allocated to a private party that evening. Too loud to eat in, an interesting crowd though.

Excellent position; service is efficient and friendly. Good breakfast. Spacious rooms. Recommended

good location. nice room. quiet. good shower.

it took a long time to check in due to issue with cleaning room and computer issues.

Great location, felt safe and clean! Nice food to order in the lobby. Luggage storage. Big spacious room with a walk in wardrobe and large bathroom.

There was zero water pressure in our shower! It was like a dribble. Several of the coat hangers were broken and we had an iron but no ironing board. On night 1 there was complimentary water however this was not replenished each day. We also found the reception staff to be a bit unfriendly and brusque - we arrived from a 14 hour flight to be told that our room was ready but it would be 70 US dollars to check into it before the official time.

It is very well located in a nice neighborhood

There was (or is) a problem with the water pipe in the hotel, they fixed it at 4 am!!!!!! Very noisy. There were also some leaky pipes in my bathroom.

Wonderful variety, fresh fruit especially

Good place and accommodation

Check in / Check out time takes longer than expected. Need more man power to cover all the customers in timely manner.

Location, size of the room

The terrible smell on the bathroom, the Wc didn’t drain properly after flushing either.

Readily available for booking, in my unforeseen trip

Booking mentioned o issue for cancelling. I ask for a cancellation the same day I did the reservation, and never received an answer, just the full charge of my credit card. I expect a business oriented hotel to have as well readily available answers for unforeseen need such as cancellation

Overall it’s really good value for money, the rooms are really spacious, the pool area was nice and gym had what you needed for a workout… restaurant and bar staff were super friendly as well.

The receptionist Mei just wasn’t very friendly at all, cold and not very helpful. Anytime I asked a question I felt like I was bothering her. For someone who works in customer services maybe learn to smile the odd time.