Los trabajadores son amables .

Que me cobraron 120 quetzales más de lo que me habían dicho en la aplicación.

Perfekte Lage, mit dem Uber schnell am Flughafen. In der Zone, in der das Hotel liegt, kann man auch problemlos zu Fuß laufen. Große, gemütliche Betten, ruhiges Hotel :)

Die Hotelbar war nicht so toll

The location is good, near restaurantes and night life but also quite and cozy

The breakfast buffet quality can be improved. Is not necessary to have a lot of options but the food needs more taste.

Location is excellent, close to the airport and close to a lot of bars and restaurants. Hotel is modern and clean, the staff friendly.

Check in took forever with just a few people in line. Shower was cold.

Great location, good value and nice breakfast for a reasonable add-on.

The first room we were given had a musty smell. The second room was much better but still not a fresh experience.

no ventilation . poor cleaning

This was our second time staying at Hotel Biltmore and our second time loving it. The staff are very friendly and helpful. I asked for extra towels and they were brought up immediately. The gentleman that helped bring our bags to the room was SO very professional and polite. I asked the front desk staff if I could email them my bus tickets to be printed and they very kindly obliged. Breakfast is phenomenal at The Biltmore. The waitstaff is incredibly attentive, always checking to make sure that the food is fresh and in good supply. They offer to take your plates when you're done, and one gentleman offered to make my coffee for me. All of the staff performed their duties with pride and professionalism.

Breakfast, lunch and dinner were amazing. Hotel location was also very near with central point. Room was also comfortable and clean.

Comfort, cleaningness and location