Mostly everything was fine, I got a free upgrade to a Villa with pool

I wish the pool was temperature controlled, it was too cold.

Nice location, beach view balcony, excellent climate

Walking , lot of battery cars available for internal transport but at times it’s busy so we need to walk for a while to reach to the desired location

The entire property felt like an island away from the mainland. Beautifully landscaped with stunning architecture and with the lagoon and the beach and the pools all in terrific harmony along with the verdant nature and blooms all over the property. Excellent staff and kudos to the entire team for making our stay memorable. They really did well to accomodate our requests and we were bowled over with the hospitality! The food was also great with the lavish buffet spread and multitude of options. Overall, very highly recommended!

We did face a couple of hiccups but most of them were resolved. At The Village pool area, there was a minor unpleasant occurrence with one of the lifeguard at the aquaslide building side.

The hotel territory is huge and lovely, beautiful beach and nice pools.

Cove Rotana became an extremely disappointing experience and was not worth the money I spent to stay there for 2 nights. The check-in process is extremely slow. We had a standard package and food and drinks were so bad. Poor choice of food and cheapest wine which can't even be called wine. After my complaint, we got upgraded to a premium package but still food and drinks were below average. While having fewer premium guests, the speed of service is still very slow. Waiting for 20 mins for breakfast eggs in a restaurant with 10 guests only is unreasonable time. While rooms are nice, there is no soundproofing - you can't sleep at night with service cars passing by your villa after midnight every 10 mins. Valet parking staff damaged my car by somehow pulling out a plastic cover of under seat rail, leaving it on the floor while claiming it was not their fault. I wish to have chosen a better hotel for my staycation

The property is beautifully designed. Feels like you've travelled to a different country in seconds.

The room I got was pretty far from the beach and felt like it wasn't a part of the main property. Wish it was clearly mentioned while booking. On my last visit we stayed in the lagoona room and the experience there was much better. Also, the prices have increased pretty sharply compared to last year. Both for rooms and F&B. On our visit in 2022, they had certain bank promos that worked as discounts. Didn't find any this time.

Wonderful feel of the whole resort, very green and loved hearing the birds chirping. Breakfast, the pools, beach were excellent and the staff had just the right mix of attention and letting guests be to enjoy their stay - perfect getaway.

Prachtig uitzicht op zee en heerlijk Italiaans restaurant. prima lagune pool (for adults only)

De verkopers aan het zwembad voor massage. Dure massages en ongewenste praktijken in de SPA. Erg veel Russen (all inclusiv) en eten was (buiten het Italiaans restaurant)gewoon slecht.

The place is comfortable and cozy, and the staff are really helpful and courteous

This resort is perfection! Everything is so good, the vibe, the staff, the welcome, the service, the rooms, the place... EVERYTHING!

Location is good

The hotel needs a maintenance! It’s not 5* hotel at all. The buggy service needs to be improved! To wait for a buggy 20 mins it’s too much ! The variety of food is very limited and quality of the food wished to be better … the alcohol which was included into the package All Inclusive- was very low quality . Plus , I have booked a room with the king bed . During check in ,we’ve received a room with the twin beds which they combined together . But !!!! The mattresses were different,one is lower than another , and one seems like was new and another one when you lay down - the mattress was sagging . So was our first time and the last . Doesn’t worth the money we have paid at all

Beautiful resort

Furniture is very old, TV should be facing sofa or the bed

Its okay

Roof leaking because of rain, and water also coming inside through the sliding door

المكان ممتاز نظيف و مريح

I really liked the grounds of the resort and the sea view from our balcony. There is a lot to see and do. I liked the fact that there was an adult only pool and buggies to help you get around the resort.

The lagoon looked a bit dirty and the hotel is a bit dated. The photographs just looked a little more flashy than in reality. There was a lot of choice with the buffets on offer but the quality wasn’t great. The staff were a little miserable at check in but they collectively managed to turn that around during our stay.

Le personnel était très sympathique et au petit soin. Le cadre magnifique, propre et fleuri

Out door at the beach and infinity pool sunset area. Friendly and polite staff. Good buggy drivers.

This used to be my personal favorite retreat area. I have visited and stayed here many times. My honest opinion on this stay might upset some people however this time I was pretty disappointed. The level of service and over all room condition has just deteriorated. If you think the location makes it 5-star, good luck. I won't be returning until I hear and see upgrades. You guys have the best spot/location by all means. Just upgrade the condition of the rooms please so the place looks tidy and really present a 5-star experience as it used to be. I feel sorry for who ever is managing this right now, perhaps they are tight on budget or they are not aware of the room condition. How much would it cost to have fillers in the washrooms? I mean just look at the cracks and crevices. Such a turn off. Landscaping needs attention as well. It's now like a unattended rain forest; with no rain ofcourse. The mini lakes near the villas full of mess. Need immediate attention and cleaning. I just feel so sad. Never expected all this from this place.

Le cadre, la propreté, la mer, le personnel Merci à Zakaria du sunset bar, merci à Ali du houskeeping et merci à toutes les personnes qui nous ont baladé dans les buggy 😀 . Merci à Tatiana qui a su rectifier le petit malentendu survenu en faisant intervenir le bon manager ... j'ai oublié son prénom mais il se connaîtra, le capuccino était topissime 😀

Rien

Setting, location, facilities were great. The entertainment division that organises games and events for kids and adults was very good. Suraj from house keeping was very helpful. Mohammed from front desk really understood our challenge with a toddler and went out of the way to provide us options. So thank you.

I think the timing of the kids events and buffet should be rethought about. The buffet closes at 9.30 whereas evening entertainment starts at 8.15 for kids up until 9.00 and then entertainment for adults. We missed kids entertainment on day 1 coz of dinner timing. So increase the time limit of buffet beyond 9.30. Its difficult to finish evening activities at sunset, rush to room, change and then go to dinner and finish it before 8.15. The food at the cinnamon restuarant was not upto the mark. This feedback was well taken by the team at Cove and they provided a solution.

The scenery makes it feel like you are in another country. The all-inclusive package is worth it. Breakfast is amazing. Lots of uphill walking, but it is part of the experience. Pool is cold, and could be warmed a little.

Nothing in particular.

Facilities, staff

They put us in a room which had an unpleasant location directly infront of stairs and elevator. It was too noisy late at night and early morning with people voices up and down. Our room was the only room in this location.

Quietness, privacy, close to beach, villa spaceous

AC not working properly For a villa for 6 there was no cutlery or plates or glasses

In house pool was good.

Limited food options. Same breakfast menu everyday: I guess the resort assumes people don’t stay more than a day. Number of Bugey are limited with huge waiting time, Becomes a challenge if you are staying next to Villa. Game Center is primitive.

The facilities are great! Beach and pools are great! There was an adult only pool and its was nice and peaceful The staff is wonderful!

The food selection wasn’t bad but could be better. Entertainment was very poor for a resort that looked very full on a friday night. Bed was very hard.

Beautiful views, very picturesque. Staff were amazing - definitely the biggest plus to this resort. They were so helpful and know the venue well. The all inclusive deal was ok for a night, but any longer may become boring and repetitive.

Areas could be better cleaned. Pool was particularly dirty around the edges and lots of old cups, cans etc around the pool side. Buggy wait was 45/50 minute wait, instead of 10/15 minutes like mentioned on phone calls and welcome talk. This caused us to be late for our spa treatment (but staff there were kind and accommodating for our lateness).

Decent price for good time spend.

- Music after 10 pm can be improved, I believe some people going to sleep early. - Kid’s entertainment can be better. - We were misguide about sushi night, and came in wrong day, staff trainings or spreading info could be much better.

There is empty fridge no plates no forks nothing to be used The service always late I asked for gold kart to pick me up from my villa for one hour and 3 times calls and still they didn’t send me the gold kart in the end we need it to walk all the way to reception with my kids and wife at 2:00 pm in this hot with all our luggage’s

Very friendly, clean hotel, great facilities, lovely room, really nice personal touches for special occasions, rooms had great equipment. Our room got upgraded to a sea view as we waited so long to check in

We were supposed to check in to our room at 3pm but the rooms wasn’t ready until 4:30pm. The service in the basilico restaurant was slow. We were there for 2.5 hours for a starter and main course.

Location and view

Many things.. slow service and very poor food quality and very poor customer service

The cove Rotana was such a beautiful experience every single staff member was so kind and polite made our stay very pleasant. Anything we needed the staff at Rotana was exceptional. From the buggie drivers to the waiters at each restaurant. Every staff member at Rotana was great

Nothing the Rotana cove resort is perfect

The beach is quite clean and secluded.

It was an outdated and overpriced resort, with small and dark rooms, a supposed sea view that turned out to be a view of another building, sub-par amenities, expensive mediocre restaurants, and a swimming pool covered with weird plastic. Avoid. The receptionist accepted a late checkout, then on the next day, to reject it.

The place is lovely, it's a nice escape from the city. The beach was amazing, and though they have beautiful swimming pools but we spent all the time at the beach. Protection measures against COVID-19 was very high, even at the breakfast where they assist you by putting the breakfast items you desired and they don't allow you to pick anything by yourself which I was happy about. All the staff are very helpful and cheerful.

There is only one thing which we didn't like which is that we tried to call the room service or reservation team but none has picked up our calls which was a out 10 times on a different times of the day. We had to go call for a golf cart to pick us up and go to the reception to resolve our issues.

Everything

Nothing