Customer service was awful in every way. Room had no iron and basically anything we asked for they said they didn’t have like towels or blankets. Rude personnel. Housekeeping walked in without knocking to shout a warning about check out time. Unsafe grounds (see photos) Gates falling over so no, we refused to park there while on our cruise. They have a shuttle but it costs just as much as it does to park across the street from the Ship port with coverage. SMH Room was gross and bathroom creepy.

It was beautifully updated. Also the best location for our purpose. We were staying near the docks to go on a cruise the next day. What a deal to be able to park our car at the hotel for a week—FREE! We were able to catch our shuttle to the docks right there at the hotel and were picked up upon our return. We hopped on the Ferry right beside the hotel and within minutes, we were on our way home. A delightful experience and we WILL be back!

Breakfast choices could use improvement.

Bed was very comfortable, breakfast was good! shuttle service with parking for our cruise!!

no elevators

The room was cool and quiet. Staff very friendly. Location very central to all the sights.

The stay included breakfast and we arrived early but there was only cereal, milk and bagels with cream cheese. There was no hot items at all. Very disappointing. We had to eat out.

Close to cruise line,

Ride to cruise terminal,able to leave car safely and pick up

The staff was friendly except the man on Sunday during check out. Location was close to cruise port and they offered free parking during our cruise.

Our room was not clean. It had blood on the wall in the main room, I'm not sure what was on the wall in the bathroom and my son's feet were dirty from walking on the floor for one night. The bathroom faucet was loose and the toliet wouldn't shut off.

location to cruise terminal

smart TV didn’t work consistently. inside door handle fell off and had to be fixed. shower control knob was stripped, so it was difficult to adjust the water temperature.

Breakfast was pretty sad. We stayed here last minute due to other plans canceling. This hotel was ok, but definitely nothing nice about it.