The room was just great...the restaurant was also wonderful. Love the look and the location.

Can't think of a thing.

Las camas y el espacio de la habitación

El personal, poco servicial y que sí huelen a perro las habitaciones

Super polite and attentive staff. Amazingly located with room details that elevate comfort

N/A

Comfort and location

Nothing

Too small

The room was super cute. Bed comfortable.

Paying to park

Great location. Friendly staff. Lots of hotel food options. Very clean room. Comfortable bed.

Loved the style of the hotel, very posh and hip feeling. Food at Ms. Rickys is delightful. The coffee shop was excellent. Beds were very comfy, and the room offers lots of extra perks like snack and drink items for purchase.

Not very impressed with Cerise. Drinks are waaay overpriced and not great tasting. I'm saying this, and I am from L.A. so YES way overpriced. 4 drinks=$100. It's (Cerise) small.

Location

Nice people and accommodating

The rooftop was small and not enough seating

Location was perfect.

Location overall nice room

No pool or sauna. Poor ventilation in shower.

The location

It took hours to get checked in. Many people came after us and was moved ahead. We finally got the room assigned well after 4:30pm - we arrived at the hotel before 1pm. The rug in the room was filthy and the staff were not able to resolve that problem. There was no apology fir any of these shortcomings. It was as though smiling and offering free coffee was the solution. The small double beds in the room were very uncomfortable. The hotel was very noisy. The staff tried to help but clearly they were not capable of solving any of the problems.

Small toilets

The suite was spacious and had a cool vibe to the decor. The shower was huge with a spray and a rain shower. There were double sinks with vanity to sit and put on makeup plus a makeup mirror. The rooms have barn doors to separate them.

Nothing

VIRGIN HOTELS CHICACO RM 801 - When we first arrived, I was impressed with the aesthetic of the room. It looks very clean and even has a nice subtle smell (like a custom scent for the hotel I thought). I thought the room was very cute and feels cozy. I really like the layout with separate shower and toilet and two vanity sinks. I love the door separating the bedroom. The beds were fine but not very comfortable. I think it is the mattress itself. The view from the room is the back alley of the hotel so view is not good. Anyway, it's okay, I just don't look down. I look up to the buildings instead. Overall, I really liked this room regardless of the view. I almost forgot to mention, the staff were all pretty friendly too.

So...I really liked the first room we got so we decided to stay another night and booked a bigger room. It was same two double beds, but slightly larger square footage. It is on the 17th floor, Rm. 1708. The view is definitely better, but that's about it as regards to what I liked about this room. As soon as I entered the room, it actually smelled a little bit like pee. I can tell the room was cleared out in a rush (they did say they were very busy that day, Aug 1st). We actually had to rearrange some of the furnitures to make the room less dissheveled looking if you will. The room does not have that same ambiance as the first room we got. Honestly, I felt kind of disappointed and wished we had stayed in the first room we were in. With that said, I will stay in this hotel again next time we visit Chicago. The staff are friendly, the hotel is nice and the location is great.

Very clean and the service was excellent!

Our room was on 5th floor, it was really noisy during the night.

The room

Location

I didn’t have breakfast. Nice amenities. Very clean.

No lobby. No comfortable chair in the room. Room layout was strange with open bathroom.

I liked the room size, comfortable beds, good service to bring things to our room.

Room lacked basic amenities for the type of hotel category, the towels were hard and some torn, no where to hang anything, in the shower no where to put your toiletries, no night turn down, no milk for coffee or tea, limited tea selection, no personal kits, no bottled water.