Friendly staff, nice breakfast

Room wasn’t very clean or tidy

Friendly stuff, great location

Had fan, no air con. In July it was hard to bear

Dirty room, bathroom estremely old and small space. Breakfast with limited choices. Will be never again.

location

staff weren’t friendly, room wasn’t clean

Normal French hotel breakfast. Quite acceptable.

Room could have been bigger.

good location

a bit tired, not very comfortable

the room and the location are okay

The staff should be paying more attention on what’s happening in the building. The room nextdoor was having a party and they were smoking too so I couldn’t sleep because of the loud music and the smell. I went to the reception to report it to the staff but nobody did nothing. The next morning I asked politely for a refund, and the manager gave me the money back by throwing them at me and saying that they were from his pocket. He could have handle the situation in a whole different way, but he chose to be angry at me without a particular reason.

The room for family was wide and well equiped.

Everything i like

Food is little expensive

The bed was not bad. The localisation is the best in it. Man working in reception - nice, although it was difficult for him to communicate in English.

It was extremely hot in the room and it is controlled by the staff. Bathroom would require a bit of renovation. Not sure if pillow cases were clean?

Location was ok.

Arguments throughout the night outside our door & a man walked into our room in the middle of the night!!

It was reasonably near the train station and Place de la Comedie.

My husband and I stayed here during a rail trip through France and Spain. Thankfully we were only here for one night. The room was described as a superior double but did not fit that description. The room itself was quite cramped and the ensuite was unpleasant with broken, hazardous floor tiles and a stained curtain separating it from the entrance area. The safe did not work and one of the bedside lamps was not working. The air conditioning was not controllable by occupants of the room. Various facilities listed in the room description were not provided, e.g. an iron, an adapter, toiletries. A small fridge and a kettle were provided, but no milk for coffee/tea. A sign outside stated that there were no vacancies so we were unable to request a different room. As we were only staying one night, we decided to just put up with all the issues. We ate a takeaway pizza in the room and left the box on the floor by the bin. In the morning, the box had insects crawling in it. After that, we couldn't get out of there quickly enough! After returning home, I raised the issues with the company I had booked with. They tried to reach some sort of resolution with the hotel (ideally a refund) but the hotel would not offer anything. Booking.com did provide a goodwill gesture travel credit, which was good of them. We liked Montpellier and will visit again, but we will stay anywhere other than this hotel.

Great hotel, simple but clean with a great location next to the train station. The staff are nice and welcoming. They have the smallest elevator I've seen in my life, but it's funny though :)

Staff is very nice and helpful. Location is great, close to train station and right next to a tram line . Breakfast was OK. Was quite affordable to stay in. Overall good place.

The building shows it's age. Elevator only fits one person at a time. Room on top floor had very low ceiling in bath room. 175cm person cannot stand in the shower :D. Can survive with good humor, but taller people can be in trouble.

nothing

it was old and in need of some attention. Did not live up to the expectations from the online photos.

Location 300 m from station

The staff was extremely nice and accomodating. Nice breakfast, included in the price. Location was good, close to train station.

It was a little tight in the staircase.

The location and the service were great.

The wifi was often interrupted.

the hotel was in a good location to reach the center of the city.

it’s really little place. the room have a good size and bathroom is wide. but the hallway and reception hall is very little.

The location, the daily cleaning service, the room with a balcony, the kettle and refrigerator.

The wifi was pretty weak and the walls were super thin, which meant hearing the other guests late at night and having my sleep disturbed

Customer service and location

The Room was a bit dated but in line with the price you pay.