Große Zimmer, gut ausgestattet, Pool, super Frühstück mit Aussicht, Zimmerservice war schmackhaft

Lage sehr speziell, kein richtiges Restaurant, für Macau-Verhältnisse abseits, dafür tolles Preis-Leistungsverhältnis

Inexperience staff on arrival, took ages to check in. Rooms are not as good as expected

Good location clean

Upon arrival empty containers of hair conditioner, hand soap, lotions in the shower or basin. Went to reception multiple times for these to be refilled but landed on deaf ears. Escalated to manager night before we left the hotel after I stood there in tears asking why I had to provide my own shampoos conditioners lotion and soaps when it was advertised that is was complimentary. He rectified this by getting the staff to fill all containers and provide soap and apologised profusely but feel that all the times I complained to front reception it should have been managed better.

雖然住11樓但是16樓的阿姨來打掃時非常熱情， 看我帶小朋友還從家裡拿了很多玩具第二天給我們 。 非常友好！ 11樓的阿珍阿姨也很好， 會儘量配合我們的時間來打掃

接駁車去的地方再多點會更好

Krásny hotel, veľké priestranné izby s vaňou a obrovskou kúpeľňou.

The front desk staff are very helpful and friendly.

It will be nice if there is pick up shuttle from airport to the hotel as well as to other parts of Macau.

房間寬敞舒適，服務員主動幫我換升級至大房，且熱心提我換召喚的士。

枕頭較軟身。

It was excellent value for money. It was a comfortable stay and the staff were very friendly and accommodating. It has been our experience with Crown Plaza all along.

We requested a king bed ahead of time but they weren't able to accommodate it when they sold out the kind Standard Rooms.