The hotel has been renovated beautifully

I found the telephone in the room very hard to use

They acknowledged our anniversary and provided complimentary wine, dessert, and parking. It was a nice gesture that made us feel like we weren't being nickeled and dimed and set a positive tone for our stay.

Some areas of our hotel room didn't seem completely clean. The gym was a little disappointing. Some areas of the facilities looked like they had significant wear and needed repairs and maintenance. However, most of the property seemed very nice.

pretty much everything

none

Rooms where very nice

Some service was slow

房间景观

餐食和服务

游泳池很好

自助早餐有待改进

lagoon was nice but not enough shade

Too expensive. Breakfast buffet is. rip off and I got charged $79 per person on xmas day with no warning, no one told us thats how much it was going to cost. No complementary water bottles in rooms, not enough coffee pods in rooms.

room, pool

The 2 pools & the waterslide were great - just what we hoped for. The view from our 22nd floor unit was spectacular. Our room was very modern & a reasonable size. Parking onsite was a breeze. Misono restaurant was great fun & great food.

Check-in was delayed. We arrived just after 2 pm & our room was not ready until 3 pm. We were directed to the pool change rooms, which were very wet toilets, not change rooms. Drinks were very overpriced. Beds were way too soft. After 48 hours, we have still not received our final account, so no idea what our final bill is for or how much.

The 2 pools & waterslide were excellent - everything we hoped for. Our room was very modern, reasonably spacious & with good views from the 23rd floor. Misono restaurant was great fun with great food. Onsite parking was a breeze.

We arrived well before 2pm & our room was not ready until 1.53pm. We were directed to the change rooms near the pool, which were in fact very wet toilets, not change rooms. Drinks were overpriced. Beds were way too soft.

Clean Staff were amazing Pool facilities Breakfast buffet was superb

Room comforts excellent

Check in and checking out so slow and check in staff disappear to pore welcome drinks while queuing chec in customers left waiting to check in which left no one on the desk and no one explaining why . This is not a very professional welcome for customers.plenty of staff but not doing what was needed I think give a good welcome by making a quick and professional check in rather than a small welcome drink that actually I had to return to the desk and ask for after waiting in a queue again . I think when you pay $709 for a room then $24 parking then asked to pay $96 for breakfast your check in and out should be a more pleasant experience . Hour one more upsetting moment was ordering a drink by the pool I ordered a drink for my wife on her 65 th birthday and requested 2 gin and tonics in a tall glass then received 2 gin and sodas in small glasses which I had to return to the bar and request the correct drink in the correct glass . Overall our stay was a good one we only live 20 minutes away from the hotel but unfortunately we will not be returning as we do not feel this was valu for money. My wife and i have worked all of our lives in this industry and for 25 years ran our own business which we sold Severn years ago to retire to the Gold Coast with our children and grandchildren. We hope you look at the points we have made and work to correct them . Kind regards Stanley and Janet jenkins . Merry Christmas 😘

Family pool

Curtains in room needed washing, stains on them.

Amazing location with a wonderful pool and amazing bars and restaurants.

The pools were fantastic. The facade was lovely, the room and foyer were lovely.

The pillows were dreadful. The food in the main dining room was not very good. It was overcooked in the bay marie. The breakfast was also left out too long and dried out and generally unpleasant.

all the above

nothing

Facilities

Fish feeding was a little cramped to view but understandable with not knowing who will be coming to see. Besides that faultless awesome stay

Christopher was amazing at the front Desk

Fantastic location

Curtains has holes in it, staff were not very helpful, the place looks outdated.

Staff were very friendly and helpful. Food was amazing.

Location

Nothing. Was great

EVERYTHING! From the moment we entered the hotel, the service was LUXURIOUS! We asked for an upgrade at 10am.. we were given an option for the last floor, a sea view, and a delux suite. By 10.30 am we were in the room... I didn't even have to waiting untill 3pm...the girl at the reception was amazing, kind, given us options... showed us around. When we entered the room, i was amazed and overwhelmed...it was like a penthouse. And the bathroom view.....NO WORDS! It was so spacious!. The pool, spa, lagoon, tennis courts, basketball court, gym, and breakfast options were insane!!!....A CLASS!!!. I am definitely recommending JW Marriott to all my family friends and iam definitely staying there again when i visits GC. 4 days later we went to another hotel and it was so disappointing....we were on the edge to come to JW and ask for a room, hahah

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Great room and bathroom size. Comfy beds. Loved the balcony, beautiful views of sea, city and pool’s especially at night. Pool area absolutely beautiful. My mother was unwell during our stay so two days out of the four we were room bound but the staff were so helpful In recommending a doctor and helped out with anything we required. They even waived the breakfast fee for the day we checked out. Much appreciated. No fun getting sick on holiday but the hotel staff made it much more bearable. Room service was great, lovely to sit out on the balcony with my meal and wine.

Perfect hotel for a family, Winter getaway. The pools are amazing!

Pool

Pool was amazing. Kids were in heaven.