Location

Location

Check in was nice. Breakfast was also nice but at one point they didn't have space for me to eat at the restaruant. I ate at the room instead which was fine. Nice view from the room.

I paid for stuff I didn't consume from the mini bar. The receptionist said I had consumed a few things but in reality I hadn't. It was a small sum so I just paid it to move things along. Also I asked for bottled water at the breakfast that cost 500 rupees I realised when I saw the receipt. The most expensive water bottle I've ever had. Also breakfast didn't always have space.

Excellent property enjoyed the stay

Food was not that great

the room was spacious

the lobby was not great, the checkin took over one hour despite having notified the checkin time to the hotel well in advance. the room keys were handed over an hour later from the official checkin time all this while we were made to wait in an overly crowded lobby without any refreshments offered. it was a terrible experience and feel Novotel should take a note of the inconvenience caused. such a disgusting level of guest experience is unacceptable when charging such huge amount for bookings.

The property is at great Location to get relaxed for holiday. Good hygiene, smiling staff greeting all the time feels great

Refund of the amount mistakenly posted by your staff & the procedure to get that refund back is a bit unreasonable. Need to change that.

Location Food Services with smile

Location of hotel and view from room was good

Late check in 1.5 hours. Although they adjusted checkout accordingly but making customers wait is not expected at brand like Novotel. excessively high priced food. If tea costs 450 it is not recommended to have food in the premises.

location

poor customer service

Worst experience ever. This is not 5 star for sure.

Worst experience ever. This is not 5 star for sure. Rude staff, recklessness, peeling wall papers, see through toilets with poor quality blinds, smelly aisles. Worst experience ever. Moved out within 30 minutes of checking in. They will too full day charge of 15k! I booked Ramada later which was really a great experience.

Breakfast was very basic and didn’t feel it had a clean environment, from tables to cutlery. Also variety was to a 4* standard not 5*.

Serving counters, wasn’t kept clean.

Location

Concierge is very fussy and not very helpful when it comes to receiving food from outside. They wont let representative come in to drop or receive on your behalf if you are not in the room. Check in takes way longer than normal and staff is always short on keys.

I gave this hotel the benefit of doubt when I saw other people's review and still gave it a try, however upon staying there all the complains are true. This hotel kinda runs down a little bit. Most parts of the shower are defective, hairdryer didn't work, toilet seat was broken. When we asked for a new room, it took forever for them to action on it. The view from our room was quite nice tho especially the beach. Food was just okay, but a bit pricey for such quality.

Room runs down, staffs are slow

It is pet friendly and the outstanding staff Chinmi from Bagecha restaurant really went out of his way to welcome my pet whose birthday it was as well

Spa staff lady a bit on the healthy side was very snobbish even remarking that she didn't knw that the hotel is pet friendly There is no easy access to the beach as my pet was mobility challenged The sheets were not clean No food can be served in the area I was sitting And I cannot go to the restaurants as I'm with my puppy Inspit of knowing it is my pets birthday there was nothing special or out of the way done Areas should be designated with restaurant for pet parents to come along wither pet

old property

not good The finishing walls

Breakfast

Reception desk; waiting time could be made shorter by adding more desks.

Reception Desk; had to wait for a long time while check-in / check-out

From the moment we arrived, we felt welcomed. from the door man to checking counter. We were offered a sea view room as upgrade, that was good gesture (Thank you Novotel Mumbai) I am myself a hotel manager, so I could see every aspect of the hotel, and they are doing well. The food in restaurant was awesome, finger licking and lip smacking. Thank you Chef. Once again THANK YOU NOVOTEL MUMBAI to give me a trip that will never be forgotten.

Everything was good - No Negative