Nothing

Staff rude and not helpful when we booked we did not know we could not check in after 10pm, the staff stopped replying to our messages, WhatsApp’s and pleas to help us after our planes were delayed and we were stranded without baggage at the airport. Not refundable. A completely morally corrupt hostel.

no comment as I did not get to stay at the property

Please read carefully. I am not one to provide negative feedback for unpleasant stays, however after last nights experience, I feel that it is necessary to share my experience with the property owner during this stay. Background - check in closes at 10pm I booked this stay on a travel day arriving at 9:30pm in the evening. What I didn’t know was that the check in time was firm with ZERO flexibility - misleading given the the owners document to fill out after paying + booking.com asked when I’d be arriving to which I could put a time after 10pm. I followed up with the property manager a day before our arrival to see whether it’s possible to allow a 10-20 min delay for check in JUST IN CASE we ran late, the answer came back the a day later (day of check in) and was a firm no. We tried to follow up again with other questions around check in times, possibilities with no response. Unfortunately… luck was not on our side as transportation was a little running late. We rushed to the place and arrived at 10:04pm, doors locked, no way of us accessing the inside of the apartment. We messaged the owner, he had zero sympathy said it’s too bad and that we should find another place to stay (extremely rude). This response was at 10:05pm - 5 MINUTES PAST CHECK IN! So we knocked on the door with the hostel name clearly written and another guest immediately opened it for us. The guest was an old man who only spoke Portuguese, we showed him our booking, the confirmed payment and he let us in. We sent a message to the property manager to let him know that all was well - we made it into the unit and the reaction was shocking…… The property manager proceeded to call the GUEST that let us in and YELLED at him over the phone telling him he should not have let us in (despite paying for stay + security deposit and arriving 5 min late).

clean nice room, big shared kitchen and shared bathrooms

Not check-in possible before 22:00!!!! so it can be pretty stressful if you have any delays in flights etc... Also it is pretty complicated to access the apartment, need to spend a long time on phone/computer to go through this. (1) fill in form, (2) wait to receive info on how to pay the 60€, then wait again to receive instruction on how to access the appartment. More elderly people (e.g. My parents) would never manage to understand the whole process

Nothing

Worst host i ever had. I needed to checkin after 10pm, but couldnt. Normally never problem in any other hotel or hostel i ever stayed! Not only that a cancellation wasnt possible, the guy kept all of my money and didnt went any step into my direction. He replied me super unprofessional and harsh, he didnt work a second for 130€. it was not that i found out a week later after my booking that i cant checkin after 10pm, but after some hours. Besides the absolute failure of a host i also see booking com here in responsibility too, their website still allows me to book and select the time to checkin (in my case after midnight) even though the Host is not making any exceptions. Its stated on their page that checkin is only until 10pm, but as i mentioned before, that was never a problem to checkin after the mentioned time with any other hostel. Why the heck is it even possible to book it even though the checkin time is outside of that what a Host is stating! i am writing this as a warning, extremely overpriced for a hostel, inpolite and not professional. Better go to Stay hotels at lisboa Airport, in my case just 5€ more expensive but with no drama at all.

nothing no one there I call no answer I left and report my bank to dispute the charge.

no one in and they charge in advance I call no answer I left and email them. I hear they are use to do this bussiness let people wait for hours etc

location

not clean

The hostel is really close to the airport

1. To get inside you have to pass the quest :4 call to manager, waiting for manager send me a google questionnaire on the street ( it was really cold outside), finding key.. 2. terrible smell in the room

Nothing

Despite my request for late check-in sent from the board of the plane at around 7 pm, the property pretended to receive it at 10 pm. After receiving it at 10 pm, the manager decided to leave property, rather than accept my late check-in request and welcome me at the property. The manager had bot been picking up the phone until 22.45. Then he refused to find a solution again. The property has chosen to steal my money, not provide the service and leave me without sleep, while I mentioned that I spent the last money on my card for the booking.