The common bath was great, even though quite hot (over 40C). Rooms were great. Hotel had ample vending machines.

Breakfast was just OK. Not many services close to hotel.

The staff were so helpful and friendly. Loved the massage chairs and breakfast was outstanding.

the water in the shower didn’t get hot when pointing this out to the staff at the front desk he just shrugged

The bedrooms are better sized than average and very clean. The hotel is well situated for the town and station and there are plenty of places for families to eat nearby.

It was fine for us.

Good value, clean, quiet.

The onsen.

cleanliness

nothing

Clean and the bed is so comfy

The gift shop, the vending machines

After over one year in Japan this is my first bad review of a hotel. Even though we paid (a lot) for our rooms, both my friend and I were still charged extra fees to use the onsen. I don't understand if that was a mistake from the hotel's side or if this is the rule, but the room was very basic and then we pay more money to use the onsen? It doesn't make any sense to me. To make it even worse, the next day in the morning my friend and I went to have breakfast, which we were willing to pay for (in spite of everything) and then they told us that we couldn't eat there because we didn't reserve. But nobody told us we needed to reserve so, how come? This information was nowhere to be found. We checked out frustrated, disappointed, angry... and hungry. And the closest kombini is a 15 min walk (in the heat, etc). Expensive hotel and it doesn't give you anything in return, only a super basic room with hard mattress and hard pillow.

The room was wide and very comfortable.

it’s good and nice with all nice staff

It’s okay

Can be easily seen from the Shima-Yokoyama train station. Good variety for breakfast.

Amenities in the room were quite old. Electric water kettle was old and there was no information whether the water from the tap is drinkable. Bath water temperature in the bathroom was unstable, as it suddenly get too hot or cold.

location

nothing

I like the ambience and the staff is very accomodating

None