Everything was awesome. It's a very modern building with excellent amenities (the gym is one of the better condo gyms I've seen, and there's an outdoor pool and jacuzzi as well, along with game rooms). Check-in was seamless, and if we did run into any questions or concerns, their support team is very responsive and easy to get in touch with. The condo was spotless and had everything we needed for a comfortable stay. Location is top as well, right off Virginia.

You have to pay $5 a night for parking. However, there is free, covered overflow parking just a few minutes walk away, so it's not too bad in the end.

This is a very clean and well-furnished facility, like new. When I got in touch with the remote support staff to try to crack the code on the tv, they were prompt to respond.

Location: right on busy and noisy S. Virginia St. This was horrible. Although average noise level over 24 hours was just 45 decibels according to my phone sound meter app, noise spikes were up to 90 db, "equivalent to the noise generated by a leaf blower or the sound level of a concert" for which hearing protection is recommended. You will wake up and wince at every hot rod and speeding motorcycle, which goes on all night. The property provides foam ear plugs, so I suppose they will say they have mitigated the noise, but nobody wants to watch tv or converse wearing ear plugs. Unfortunately, all the tv accounts (Hulu, Netflix, etc.) are locked in to the previous users' accounts. Unless you're patient and creative in cracking into the accounts, you won't watch anything at all. The support staff was unable to help, saying only that they would have someone come reset the tv after I checked out. After 2-3 hours of trying, I was able to add my Netflix account, but gave up at that point on further channels. Amenities: Besides the pool and fitness room, None. This property is neither a hotel nor an apartment complex, although it has both short-term renters and long-term lease holders. It's most like a mid-term corporate apartment rental, not at all a vacation destination.

Have never used a place before where it's all virtual check in, no people. Actually it was easy. Very clean and spacious room. Kitchen was well equipped.

Since the room was ample size, the bed was too small. Not sure if it was a queen size but my wife says it was a double bed. We're used to a king size and this room could have easily accommodated it. Please up size your beds!

I was trapped in the flooded airport in Fort Launderdale, FL where I was coming from. I tried to adjust my stay and they never got back to me. All I wanted was a credit and was willing to pay the difference in price if it was more expensive and they never got back to me or Booking.com. Completely unprofessional and disappointing. It's important to understand how a property will respond when serious situations happen out of your control. I travel to Reno around 5 times a year for a week or two and this property lost out on thousands of dollars due to their poor and unacceptable communication.

Everything!

Nothing

One of the chairs by the table will soon break very wobbly

The interior, fixtures, bathroom, and kitchen were very nice.

You have to always input the password to enter everytime instead of using a keycard.

clean. kitchen was had condiments, pots and pans. espresso machine downstairs. outdoor swimming pool. near a sprouts and several restaurants. I don’t know Reno so can’t speak to the location as a whole. it was near where I was visiting.

not especially cozy.