The location of the house was good. The air hockey table was fun for the kids. The separate bar area for the adults to enjoy was a plus, except it wasn't heated

The house was not clean. It's one easy thing that would have made a big difference. I specifically selected this rental, seeing that it was managed by a hospitality company and that "each home is meticulously cleaned and put through a 35-point inspection checklist between guests to ensure absolute satisfaction" according to their website. The bath towels were wet, stained, dirty, covered in hair, and not clean. The bathrooms had dust and hair all over them, the pillowcases were covered it hair and dirt, the range hood over the stove had grease dripping from it, the baseboards were dusty and dirty, the floors throughout the house were sticky and not clean, the lights switches were in need of a lysol wipe, the ceiling vents were covered in lots of dust, and the carbon monoxide detector was laying on the kitchen island with a missing battery. The ensuite shower did not have hot water. After arriving and seeing the state the house was in, I wanted to leave and make other arrangements, but it being Christmas Eve/Christmas that wasn't possible. I spent the first day of vacation going to Walmart to buy new towels, washing the bedding, and cleaning the bathroom floors. It's difficult to be comfortable and relax in a place that isn't clean. I did contact the rental company the day that I arrived regarding the dirtiness of the house and the lack of hot water coming from the ensuite shower. The person that I spoke with told me that a cleaning crew would come out to the house to clean, a maintenance person would come to fix the shower, and that someone from management would call me later that day.  Two people did come to the house to clean immediate issues. They cleaned the hair out of the shower drains, the range hood, the bathroom mirror, took out the kitchen garbage left by the previous renter, and brought different towels. No maintenance person ever came to fix the shower.  No one from management ever contacted me.