Dorsett Shepherds Bush London
About this hotel
A 5-minute walk from the Westfield Shopping Centre, Dorsett Shepherds Bush offers elegant hotel accommodation with an Asian influence. Overlooking Shepherds Bush Green, the hotel features a restaurant and a bar.
Amenities
Air conditioner
Pets allowed
Internet / Wifi
Smoking allowed
Laundry
TV
Wheelchair accessible
Family friendly
Map of London
Hotel in London
Reasons to book
Free cancellationFull refund if you change your mind
Great for pets
Includes essentialsPets allowed, Air conditioner, Internet / Wifi and more
$$$$
Reviews
4.0/5.0
Good(5,154 Reviews)
100% verified reviews
10.0
A cama
Nada
8.0
2nd time stayed here. Location near to underground and Westfield when visiting London.
Breakfast room located in central lobby very tight and ran out of basics after 1 hour. 1st room for family was dusty smell reception changed the room after some push. Unable to open windows throughout all rooms. Hotel needs an upgrade as expensive accommodation for quality offered. .
10.0
It was the perfect location for the Shepherds Bush 02 for events as it is a stone throw away. Always perfect for shopping as in very close walking distance. The hotel & our room was very classy & clean. Staff were very helpful & friendly.
There was nothing we didn't like.
9.0
Friendly staff and very comfortable
No table in room and only 1 chair
5.0
Proximity to the O2 Shepherd Bush theatre. Check-in was quick & efficient.
The bar lacked choice & the staff were disinterested verging on rude.
8.0
Great value. Good location. Friendly staff. Luxurious feel. Clean and comfortable.
Breakfast just OK
2.0
Começamos por chegar ao hotel por volta das 11h30, onde não encontravam a nossa reserva, após várias vezes explicar que tinha duas reservas no mesmo hotel mas com data de check out diferentes lá encontraram. Deixamos as malas com o concierge até aí tudo bem. Saímos e voltamos por volta das 17h fizemos o check in e ainda cobraram á parte o serviço de limpeza dos quartos, na qual ainda aguardo a factura pois no booking informa que as taxas já se encontram todas reflectidas no preço. Á primeira vista quando entramos no quarto estava tudo bem, começamos a desfazer as malas, onde me deparo que para 3 pessoas só existia 1 par de chinelos e um roupão. Dando mais umas voltas no quarto ao lado da mesa de cabeceira estava tudo sujo de café, a carpete nem tinha sido aspirada e havia lixo por baixo do móvel logo na entrada, o espelho do roupeiro estava sujo. Viemos para baixo e na receção informei o que se passava e sugeriram a mudança de quarto, mas a atenção do staff ao detalhe não existe pois tinha reservado um quarto duplo e com cama extra por sermos 3, com vista para a rua principal, o quarto que nos atribuíram foi um quarto com duas camas single encostadas uma à outra,em que a minha filha que dormiu no meio quase caía entre as duas, uma casa de banho minúscula com fraco aquecimento, chuveiro sem pressão, com vista para as traseiras da entrada do staff do hotel ao lado, não se preocuparam em preparar o quarto para 3 pessoas, pois nem toalhas para todos havia. Pedimos pequeno almoço incluído na nossa estadia, que por si só deixa muito a desejar na escolha já para não falar no espaço apertado do pequeno-almoço onde as pessoas tropeçam umas nas outras, bem como o cuidado do staff na apresentação com as camisas de aventais todos amarrotados, bem como no cuidado e limpeza do espaço, estando as mesas sujas com migalhas, apenas passam o pano e empurram-nas para o chão.
6.0
The location and the common areas of the hotel
The room was looking inside the hotel (closed area above the breakfast area with glass ceiling). This had the problem that the windows could not open and even if they could there would not be any fresh air possible in the room.
In addition very long queues in the WE for the breakfast and not enough tables.
2 out of the 3 days although breakfast was prepaid I had to leave without breakfast.
10.0
The room was amazing, the shower was really nice and the bed was comfortable. Staff was great and they gave us a couple of vouchers for free drinks.
Room windows were really small.
8.0
Location
Room service
8.0
The classic room is large and and the bathroom has got a shower and a bath tube. There are shower gel, shampoo and body cream dispensers in the bathroom.
It was really too hot is the room and was not able to change the temperature. I was unable to empty the bath tube as the tap seems to to be stucked. The scrambeld eggs at breakfast were not appetizing (they were grey ?!!!)
8.0
The hotel looks beautiful, I loved the reception and the bar area. The room was pretty spacious but the bathroom was tiny.
The bed was really comfortable and we slept very well also, it was very quiet at night.
The location is amazing, there is a bus station just outside and the tube station is close as well (3 minute walk). There are plenty of bars, restaurants and shops near by. The Westfield mall is close as well.
I appreciated the hotel's facilities - free WiFi, free bottled water in the room, tea, coffee, iron, minibar etc.
Overall a good experience.
I didn't enjoy the fact that the room didn't have a window that could be opened. There was a funny smell in the room, damp. The AC didn't work properly, it just made a lot of noise and the smell from the AC was quite bad.
The bathroom had a semitransparent wall and that was a minus. I don't want to see the person inside taking a shower, it's just tacky. The bathroom was really small as well.
When we checked in the receptionist asked for 30 pounds more than the price on booking. I asked booking customer service beforehand if we have to pay anything extra and they said no, at the reception, we've been told that we have to pay a service charge and we will get the money when we would check out. As a person who doesn't live in the UK, we should have been informed about this.
Overall it was a good experience but not for a 4 star hotel. The staff needs more training and especially the cleaning staff.
8.0
Cleanliness & Courteous staff
Nil
10.0
Didn’t have breakfast
Everything was great
3.0
Only the location was good
It did not feel like a 4star hotel. At breakfast we were nearly charged again despite having paid already. Service at breakfast was poor and the hotel rooms need updating.
4.0
Clean nice and modern looking
The room we got was like a disabled room and wasn’t too impressed with the layout and way the room is. Also in the morning on check out the lobby was smelling
6.0
The location was good.
The wait for the room.
10.0
N/A
All was good.
6.0
Location
Adding optional service charge - feel pressured into it. No breakfast menu available.
10.0
Room 547 as you opened the door you can Smell, damp
And you only take Credit card only rap is bad
3.0
The hotel was pretty amazing
Not being given the room that I reserved.
Breakfast that took an hour to arrive and cold!!!!
2.0
A clean room, but that's it as far as what was good. For us, the location mattered as next to the 02 empire.
The hotel will add on charges for breathing if they can. Extortionate bar prices and surprise added service charge for someone carrying over two drinks. An intermittent high-pitched noise near our room woke us during the night. We advised the receptionist, who just shrugged her shoulders...tough luck for £400
8.0
Great location for the Empire.
TV didn't work in room.
2 reception desks. 1st was for conference room or something like that. Asked the guy can I check in here as other desk was checking in someone and other staff member was on phone. He was curt and uninterested and told me to go to other desk. He and 2 other colleagues then just carried on talking, doing nothing.
8.0
Everything was excellent except for location. We were 4 women and felt unsafe walking from the underground subway system after dark.
1.0
location
the room was small, dirty and tired.
8.0
Hello!
my hotel arrival was a complete surprise. first the reception had chosen a very small room not really clean, plus with key trouble, soon a staff came to help me out. very tired and disappointed.. I have a meeting with work colleagues in the bar. return to my room while my husband bath the power went off and we were in the dark and my husband frozen 🥶. it brought me to panic state . I went to the the manager and I told him I was to take those happenings in my lawyer hands..
suddenly they found a open apartment room in the hotel new building. it was a pleasant surprise. much space an comfortably we stayed for 10 days, friendly staffs apologies and the bad impression and happenings was forgiven.
the location is primer.
8.0
Staff were all very friendly and helpful, hotel was lovely, location was perfect for my visit.
My room wasn't ready for check in at 8.30pm and there was no milk in my room to make a cup of tea in the morning.
FAQs
How much does this hotel cost compared to others in London?
The average price for a rental in London is $251 per night. This rental is $115 less expensive than the average.
Is parking included with this hotel?
Parking is not specified as an available amenity at Dorsett Shepherds Bush London. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is Dorsett Shepherds Bush London pet friendly?
Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Dorsett Shepherds Bush London?
We found 8 amenities for this rental. This includes air conditioner, pets allowed, internet / wifi, smoking allowed, and laundry.
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