Well priced for this locationPriced under area average
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
Location
Reviews
2 / 10
Fantastic location, but poor housekeeping and maintenance significantly detracted from an otherwise
The best part of the apartment was the upstairs bedroom. The bed was comfortable, and I slept well throughout my stay. The bed sheets and pillows were clean and fresh.
The location was outstanding and couldn't have been better. It is right in the heart of Aix-en-Provence, within easy walking distance of numerous cafés and attractions, including Café Caumont.
The coffee machine worked well, and the complimentary coffee provided was a nice touch.
The apartment is well suited for two adults
.
Overall, I believe this apartment has excellent potential because of its fantastic location. With some basic housekeeping, decluttering, and attention to maintenance and safety, it could offer a much better guest experience.
1. Key collection was unnecessarily difficult. The instructions were only in French, making it difficult for non-French speakers to locate the correct lockbox, especially since there were two. Even after calling for assistance, I was simply sent the same written instructions. I eventually had to ask a neighbour for help. A simple photo showing the correct lockbox or a small identifying label would have made the process much easier. While my limited French (even with Google Translate) may have contributed, clearer instructions would greatly improve the guest experience.
2. The apartment needs better housekeeping and storage management. There were bags of old clothes and other materials stored under the staircase and inside the wardrobe. The wardrobe, which is simply a curtained wall recess, was completely filled with unused clothing and a small tabletop ironing board, leaving virtually no space for guests. It also appeared quite dusty and untidy. Clearing this storage area and installing a proper full-size foldaway ironing board would make a significant difference. I was here to attend a wedding, and i dearly missed a good ironing board after a long flight.
3. Electrical cables require attention. The TV area (which has a very small monitor) had loose, coiled cables scattered around. More importantly, I almost received an electric shock while trying to locate the switch for one of the lamps. The electrical installation, particularly the earthing, should be inspected as a matter of safety.
4. General cleanliness could be improved. The floors and lampshades were dusty, and I found myself walking around in socks to avoid the dirt.
5. Bathroom amenities were limited. The shower area is quite small and may not be comfortable for taller guests. In addition, no guest toiletries such as shampoo or soap were provided.
I have photographs documenting all of the above observations. I would prefer not to post them publicly. Please request privately if evidence is needed.
10 / 10
Good app if you like to be in centre historical
Location in old city. Unusual app. Good instruction for the check in. No problem at all.
7 / 10
Good location & an enjoyable stay
We liked its location as it was close to restaurants. Also loved having a washing machine.
The bathroom was a little small but apart from this, all was good.
7 / 10
Great apartment but horrible communication with the apartment owner.
The apartment was lovely. Great location. Cool vibe. Had everything we could ask for.
The process of getting the keys was horrible!
We never received the instructions on how to obtain the keys from Booking.
So when we arrived we were stuck outside. I phoned the host and she just kept telling me to check the app. But I did and the instructions were NOT there. I explained this to the host and she hung up on me!!!
We were left sitting on the front step - my son almost in tears. What a mess. We paid too much to be left, locked out and the host refusing to answer my repeated calls.
Host also never responded to me about the wifi & tv that didn’t work. I finally stopped trying to contact her.
Great apartment but horrible to deal with if there are any issues.
Les points positifs :
Localisation idéale : l'emplacement est parfait pour profiter de la ville à pied.
Logement agréable : l'appartement est propre, lumineux et bien agencé. La bibliothèque est également très appréciable. Attention simplement à l'escalier, qui peut être un peu difficile d’accès pour certaines personnes.
Confort et équipements : la climatisation fonctionne très bien, tout comme le Wi-Fi et les chaînes de la box. Les couchages sont tout à fait adaptés pour quatre personnes, et le matériel à disposition, bien que minimaliste, reste suffisant au quotidien.
Accueil : les échanges à l'arrivée ont manqué de chaleur.
Salle de bain : l'espace pour la douche est peu pratique, en particulier pour les personnes mesurant plus d’un mètre soixante-dix. L'absence de savon et de gel douche manquait également à l'installation.
Consommables : si le thé et le café sont bien fournis, il serait très appréciable d'ajouter quelques basiques pour dépanner le premier repas ou le petit-déjeuner à l'arrivée.
10 / 10Outstanding·Aug 2026
L'appartamento è veramente bello, con aria condizionata, wifi ed anche un piccolo terrazzino attrezzato con tavolo e sedie. È situato in zona centrale ed è un buon punto di partenza per visitare la città. E vicino al parcheggio "La rotonde" (non proprio economico 25 euro al giorno).
Il bagno non è enorme e la doccia nel sottoscala è un po' scomoda per le persone più alte
9 / 10Outstanding·Jul 2026
Charmant appartement, bien équipé, dans le centre-ville: Boulangerie La Fournaise 👍et Monop à 3 minutes , restos variés, musées….(Besoin d’épousseter près des poutres au-dessus du coin repas, quand même). Sinon, tout parfait. Appartement climatisé et petite terrasse.
5 / 10·Jan 2026
Appartement très bien situé (parking payant à proximité), calme et hôte réactif.
Appartement sale (grille pain crasseux, eau encore présente dans la bouilloire de la cafetière avec du tartre qui flotte, poussière accumulée sur les lustres, les escaliers et les plantes, sol pas net, drap housse taché de sang….).
Le cumulus fuit. Pas de torchon.
Dommage car c’est un bel appartement mais très mal entretenu.
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at Les Bernardines. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Les Bernardines pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Les Bernardines?
We found 13 amenities for this rental. This includes free wifi/internet, free parking, air conditioning, non-smoking, and heating.
Well priced for this locationPriced under area average
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
About this apartment rental
Central Location
Amenities
Free WiFi/internet
Free Parking
Air conditioning
Non-smoking
Heating
Balcony/Terrace
WiFi/Internet
Ironing facilities
Childcare services
Contactless check-in/out
Housekeeping available
Fire alarm
Cleaning products
Map of Aix-en-Provence
Ratings and reviews
7.8 / 10
Good(72 Ratings)
100% verified reviews
7 / 10Good·Sep 2026
Les points positifs :
Localisation idéale : l'emplacement est parfait pour profiter de la ville à pied.
Logement agréable : l'appartement est propre, lumineux et bien agencé. La bibliothèque est également très appréciable. Attention simplement à l'escalier, qui peut être un peu difficile d’accès pour certaines personnes.
Confort et équipements : la climatisation fonctionne très bien, tout comme le Wi-Fi et les chaînes de la box. Les couchages sont tout à fait adaptés pour quatre personnes, et le matériel à disposition, bien que minimaliste, reste suffisant au quotidien.
Accueil : les échanges à l'arrivée ont manqué de chaleur.
Salle de bain : l'espace pour la douche est peu pratique, en particulier pour les personnes mesurant plus d’un mètre soixante-dix. L'absence de savon et de gel douche manquait également à l'installation.
Consommables : si le thé et le café sont bien fournis, il serait très appréciable d'ajouter quelques basiques pour dépanner le premier repas ou le petit-déjeuner à l'arrivée.
10 / 10Outstanding·Aug 2026
L'appartamento è veramente bello, con aria condizionata, wifi ed anche un piccolo terrazzino attrezzato con tavolo e sedie. È situato in zona centrale ed è un buon punto di partenza per visitare la città. E vicino al parcheggio "La rotonde" (non proprio economico 25 euro al giorno).
Il bagno non è enorme e la doccia nel sottoscala è un po' scomoda per le persone più alte
9 / 10Outstanding·Jul 2026
Charmant appartement, bien équipé, dans le centre-ville: Boulangerie La Fournaise 👍et Monop à 3 minutes , restos variés, musées….(Besoin d’épousseter près des poutres au-dessus du coin repas, quand même). Sinon, tout parfait. Appartement climatisé et petite terrasse.
5 / 10·Jan 2026
Appartement très bien situé (parking payant à proximité), calme et hôte réactif.
Appartement sale (grille pain crasseux, eau encore présente dans la bouilloire de la cafetière avec du tartre qui flotte, poussière accumulée sur les lustres, les escaliers et les plantes, sol pas net, drap housse taché de sang….).
Le cumulus fuit. Pas de torchon.
Dommage car c’est un bel appartement mais très mal entretenu.
$$$$
7.8Good
(72 Ratings)
"Location in old city. Unusual app. Good instruction for the check in. No problem at all."
Well priced for this locationPriced under area average
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
Map of Aix-en-Provence
About this apartment rental
Central Location
Amenities
Free WiFi/internet
Free Parking
Air conditioning
Non-smoking
Heating
Balcony/Terrace
WiFi/Internet
Ironing facilities
Childcare services
Contactless check-in/out
Housekeeping available
Fire alarm
Cleaning products
FAQs
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at Les Bernardines. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Les Bernardines pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Les Bernardines?
We found 13 amenities for this rental. This includes free wifi/internet, free parking, air conditioning, non-smoking, and heating.
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