Hotel in City of Westminster
4-Star Hotel
Reasons to book
Guests love it hereGuests give this property a top rating
Great for petsBring all your friends and family, even the furry ones
Top-tier experienceA high end property in this area
About this hotel
Located on London's South Bank, this modern and family-friendly hotel is just a few minutes’ walk from the River Thames and London Eye. The Park Plaza County Hall London offers a bar, gym, and a restaurant.
Amenities
Business facilities
Concierge services
Free WiFi/internet
Free Parking
Air conditioning
Non-smoking
Pets allowed
Gym
Heating
Wheelchair accessible
Bar
WiFi/Internet
Laundry services
Sauna
Family friendly
Ironing facilities
Smoking allowed
Safe
Toilet with grab rails
Accessible by lift
Key card access
Emergency cord in bathroom
Housekeeping available
Fire alarm
Fire extinguisher
Map of City of Westminster
Available Rooms
Ratings and reviews
100% verified reviews7 / 10Good·Oct 2026
Check in staff were amazing and made checking in fast and easy. Location was perfect for our visit as it was close to transport and major attractions. The baggage hold area was easy to use and the staff handling this area were amazing. Our rooms were close together as requested. Onsite cafe/bar was convenient and staff very attentive although we found the food a little overpriced for the quality.
Mattress was so hard and not at all comfortable. The handwash and bodywash in the bathroom was almost empty when we arrived and didn't last the 3 nights we were there. Breakfast buffet was average and needs to be looked at closely as the set up wasn't very functional.
9 / 10Outstanding·Oct 2026
The location is excellent, and the staff were extremely kind and helpful! The room was clean and the whole atmosphere of the hotel is pleasant and welcoming. Good breakfast.
The double studio room was not fit for 4 people. The sofa bed was extremely uncomfortable (curved in the middle) and we had to place the mattress on the floor. Cleaning was normally done in the afternoon/early evening when we were at the room rather than morning when we were away, so we ended up skipping the cleaning services quite a few times while we were there.
10 / 10Outstanding·Oct 2026
Park plaza never disappoints
6 / 10Average·Oct 2026
The hotel is well-located, near Big Ben, the London Eye, and Westminster Abbey. The reception staff lacked empathy in their interactions.
While the breakfast is good, the restaurant is clearly too small for the number of guests; from 8:00 AM onwards, there are queues to enter, to get food, and even to secure a coffee cup.
Housekeeping was poor—my wife and I stayed for four days, and our room was cleaned only once. It seems the hotel is understaffed in this department.
On the first day, when I noticed the room hadn’t been cleaned, I brought it up at the front desk, and we arranged for it to be done the following day—but it still wasn’t done.
I went back down to speak with the receptionist, and only then—with great difficulty—did I manage to get the room cleaned and even have the missing liquid soap replenished. In short: out of our four-day stay, the room was cleaned only once.
Housekeeping
$$$$
Top rated by guests
8.5Excellent
(12,384 Ratings)
"Park plaza never disappoints"
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