Guests love it hereGuests give this property a top rating
Great for petsBring all your friends and family, even the furry ones
High-end valueWell priced for this area
Location
Reviews
5 / 10
It fell far short of expectations.
Good location. Central and close to a supermarket.
The house looks much better in the photos than in reality. The garden is poorly maintained, there's uncollected trash at the entrance, and the kitchen is poorly equipped.
9 / 10
Wonderful 2 night stay.
Wonderful property. We really enjoyed our stay here. Two families of 4 and there was plenty of space for everyone. Really handy for the town.
The air conditioning in the main room wasn't quite powerful enough. We struggled with the heat at night and would have liked something in the rooms themselves like other accommodations we stayed in.
10 / 10
Clean and comfortable. Stylish but in a nice traditional way. Amazing value for money.
The house is beautifully decorated and comfortable.
We had everything we needed.
The location is right in the city centre so we were able to walk everywhere.
Parking was a great bonus.
It was a short stay, would’ve loved to stay longer.
1 / 10
The place was not worth the Price paid for the accommodation as it was far below the standard.
There was nothing really exceptional as per reviews when booking this place and for sure the place was not worth the price charged. The owner needs to change her attitude and focus on making sure all the amenities and facilities are in order and in working condition before the place is rented out to customers and guest. All systems and appliances should be checked and should be in working condition and cleaning supplies and toiletries should be stocked up before the guest check in. Owner also needs to change her attitude and not be rude to customers and be open to positive criticism.
I am writing to express my disappointment with my stay at Casa Faria, Hvar (21–23 Oct 2025). While the apartment was pleasant and the garden attractive, it was untended, with leaves scattered across the outdoor area.
The main issues were the owner’s rude attitude, poor maintenance, and lack of basic amenities, which did not match the high price charged. Having stayed at several Croatian properties booked through Booking.com, this was by far the most disappointing.
Issues faced:
1. Leaking kitchen sink: Reported immediately upon check-in. The owner refused to send help, asked us to film the leak, and then wrongly accused us of causing it. She even suggested placing a pot under the sink. Only after repeated complaints did she send help at 7:30 p.m.
2. Insufficient toiletries: Only one toilet roll per bathroom was provided for six guests. Requests for more were initially refused.
3. Missing kitchen essentials: No paper towels, garbage bags, dishwashing liquid, or sponge were supplied. The owner told us to buy our own.
4. Unclean bedding: Pillows in my room had no pillowcases, raising hygiene concerns despite a high cleaning fee.
5. Wi-Fi not working: The router was unplugged in another room; we had to troubleshoot it ourselves.
6. Dishwasher not working: It was non-functional; we washed dishes manually.
7. Unprofessional communication: The owner told us to “calm down” and complained we’d called too often, despite multiple unresolved issues.
Even after we mentioned reporting to Booking.com, only partial action was taken — the sink was fixed, and toilet rolls were delivered the next morning, but kitchen supplies never provided, nor any apology offered.
Overall, the property’s hospitality, maintenance, and service were well below standard for the price charged. I request that Booking.com review this case and consider a partial refund, as well as reassess the property’s listing to protect future guests.
Thank you for your attention.
Yours sincerely,
Neale Fernandes
La ubicación es excepcional
Las 4 habitaciones son cómodas, está en general bien equipado. Está a pasos del puerto y de restauraciones
La ducha del baño que tiene la lavadora no funciona bien. El aire acondicionado de la segunda ala de la casa tampoco, pasamos mucho calor y eso que fuimos en septiembre
9 / 10Outstanding·Aug 2026
Casa grande y bien ubicada. Limpia
Me gustó todo
9 / 10Outstanding·Jul 2026
Wonderful property. We really enjoyed our stay here. Two families of 4 and there was plenty of space for everyone. Really handy for the town.
The air conditioning in the main room wasn't quite powerful enough. We struggled with the heat at night and would have liked something in the rooms themselves like other accommodations we stayed in.
5 / 10·Aug 2026
Good location. Central and close to a supermarket.
The house looks much better in the photos than in reality. The garden is poorly maintained, there's uncollected trash at the entrance, and the kitchen is poorly equipped.
"The house is beautifully decorated and comfortable.
We had everything we needed.
The location is right in the city centre so we were able to walk everywhere.
Parking was a great bonus."
Guests love it hereGuests give this property a top rating
Great for petsBring all your friends and family, even the furry ones
High-end valueWell priced for this area
About this house rental
Spacious Accommodations
Amenities
Free WiFi/internet
Free Parking
Air conditioning
Non-smoking
Pets allowed
Heating
Kitchen
Balcony/Terrace
WiFi/Internet
Shared living spaces
Garden
Accessible Parking
Fireplace
Outdoor Cooking
Family friendly
Safe
Contactless check-in/out
Fire extinguisher
Cleaning products
Map of Stari Grad
Ratings and reviews
9 / 10
Outstanding(29 Ratings)
100% verified reviews
8 / 10Excellent·Sep 2026
La ubicación es excepcional
Las 4 habitaciones son cómodas, está en general bien equipado. Está a pasos del puerto y de restauraciones
La ducha del baño que tiene la lavadora no funciona bien. El aire acondicionado de la segunda ala de la casa tampoco, pasamos mucho calor y eso que fuimos en septiembre
9 / 10Outstanding·Aug 2026
Casa grande y bien ubicada. Limpia
Me gustó todo
9 / 10Outstanding·Jul 2026
Wonderful property. We really enjoyed our stay here. Two families of 4 and there was plenty of space for everyone. Really handy for the town.
The air conditioning in the main room wasn't quite powerful enough. We struggled with the heat at night and would have liked something in the rooms themselves like other accommodations we stayed in.
5 / 10·Aug 2026
Good location. Central and close to a supermarket.
The house looks much better in the photos than in reality. The garden is poorly maintained, there's uncollected trash at the entrance, and the kitchen is poorly equipped.
$$$$
Top rated by guests
9Outstanding
(29 Ratings)
"The house is beautifully decorated and comfortable.
We had everything we needed.
The location is right in the city centre so we were able to walk everywhere.
Parking was a great bonus."
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