Hotel Elena

About this hotel

Situated in Puebla, this attractive hotel for $43 per night is a fantastic choice for your next break. In the centre of Puebla, Hotel Elena is 5 km from Acropolis Puebla.

Amenities

Internet / Wifi

Parking

Laundry

Balcony / Patio

Wheelchair accessible

Family friendly

Map of Puebla

Nearby attractions

Africam Safari

8.47 miles

Ex-Hacienda de Chautla

25.92 miles

Ecoparque Metropolitano de Puebla

3.93 miles

Museo Amparo

0.42 miles

Hotel Elena

4.0

Good(1,459 Reviews)

Hotel in Puebla

4-Star Hotel

Reasons to book

Free cancellationFull refund if you change your mind

Includes essentialsInternet / Wifi, Parking, Balcony / Patio and more

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

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About this hotel

Situated in Puebla, this attractive hotel for $43 per night is a fantastic choice for your next break. In the centre of Puebla, Hotel Elena is 5 km from Acropolis Puebla.

Amenities

Internet / Wifi

Parking

Laundry

Balcony / Patio

Wheelchair accessible

Family friendly

Map of Puebla

Nearby attractions

Africam Safari

8.47 miles

Ex-Hacienda de Chautla

25.92 miles

Ecoparque Metropolitano de Puebla

3.93 miles

Museo Amparo

0.42 miles

Reviews

4.0/5.0

Good(1,459 Reviews)

100% verified reviews

1.0

Apr 2024

Es horrible el sitio y nadie nos atendio, tuvimos que buscar otro alojamiento

1.0

Jan 2024

Muy mala experiencia

El personal es amable

Las fotos de las habitaciones no concuerdan con la realidad, es un hotel viejo. La regadera es una palanca en la que únicamente sale el agua por lo que no puedes regular la temperatura de la misma. No dan cobijas en la habitación por lo que tienes que ir a pedirlas al personal, lo cual es molesto ya que las habitaciones no están en el primer piso y se vuelve cansado para las personas de la 3ra edad o con discapacidad (no hay elevadores y son muchas escaleras) El desayuno tuvo un costo extra de 90 pesos al precio total, pero se vuelve bastante caro si nadamas se trata de un pan, jugo y café En general las fotos del hotel no se asemejan a lo que viene siendo en realidad

7.0

Jan 2024

Man sollte nicht für das Frühstück kommen, aber ansonsten ein empfehlenswertes Hotel.

Die Lage wer perfekt, das Personal freundlich und die Zimmer sauber. Es gab zudem ein Safe und eine gute Klimaanlage. Die geteilte Terasse ist ebenfalls sehr schön.

Das Personal spricht leider ausschließlich spanisch, das Frühstück ist katastrophal und spartanisch. Handtücher gibt es nur gegen Aufpreis und es gibt keine zusätzlichen Kissen. Zudem ist das Zimmer sehr hellhörig, wir konnten bspw. die Gespräche an der Rezeption hören oder wenn jemand morgens einfach sein Handy benutzt.

10.0

Aug 2023

MUCH MORE THAN EXPECTED

great location great staff Breakfast was great coffee, bread, frit were plenty

8.0

Jun 2023

good one

really nice

not many channels

9.0

May 2023

Old and charming hotel

Location is very good - just few block from Zocalo. Lots of food places and nice shops in the area. Great staff on the hotel - friendly and helpful. Hotel is old and charming. We did enjoy our stay.

8.0

Apr 2023

Very good

the location,

everything was good

3.0

Apr 2023

Extremely noisy and smelly room, bad Wi-Fi, breakfast tiny, not a 4 star hotel

The idea that this might have been a lovely hotel in 1923 before traffic and nightclubs but for 2023, the property is not fit for purpose and it's not four star.

I was offered a room with a balcony or one facing the internal courtyard. I chose the balcony. Then I found out there was no balcony to stand on, just a balustrade and the windows face out on to Calle 2 Norte, an extremely busy road. The room smelled of stale cigarette smoke, bad drains from the shower and a horrible cinnamon cleaning detergent. It is too noisy to open the french doors, The room has no airconditioning, no ceiling fan or portable fan. It was very hot and stuffy. There was hot water to the shower but not to the basin. You need to leave your room and sit in the share space to get an internet connection. Mostly the WIFI did not work in the bedroom. The breakfast is a tiny amount of fruit, a little bun and a cup of poor quality coffee, served in a small area to the rear of the reeception counter. The worst thing by far is given how noisy this street is, the hotel has not invested in double glazed windows. Apart from the traffic, there is a nightclub direclty opposite that has all its windows open, and plays extremely loud music and drunk people at the nightclub entrance talking very loudly. It was absolutely impossible to sleep, even with the wooden shutters closed and using earplugs. At 11pm I went down to reception and asked when the nightclub closes and was told at 1am. Then I looked on the internet which said it closed at 01:45am. The music was still very loud at 02:30am so I went to reception to tell them it was impossible to sleep. I hoped they might be able to go over to the club and ask them to turn the music down or close their windows, but the hotel staff just shrugged. It was not until after 03:30am that the club started to close-up. I really feel like I wasted my money staying at Hotel Elena as the most basic thing I require of a hotel is that it is possible to sleep in the room that I have paid for.

10.0

Mar 2023

Nice place.

It had AC, they cleaned every day, a nice terrace, supported us with the luggage and transport to airport.

Breakfast (too little food)

6.0

Mar 2023

Pleasant

Very good location was the main positive of the place.

The room didn’t get any daylight. The window was looking out at an inside courtyard. The lights were left on in the courtyard so we couldn’t sleep properly plus it was very noisy.

10.0

Mar 2023

Magical Puebla

Great location Staff were superb and helped me learn my Spanish

Nothing

8.0

Jan 2023

Very good

The decoration and atmosphere at the hotel was very nice. They have very helpful staff we enjoyed our stay.

We would have liked an extra blanket, it was a little chilly during the night.

9.0

Dec 2022

Nice quiet room, but not quiet the 4 poster bed pictured.

Really liked the quietness of the place.

6.0

Oct 2022

Pleasant

The location is great, very close to the centre. It is a good option if you want to visit the town on a budget. Friendly and helpful staff. The breakfast in the morning is not what you would expect from a 4 star hotel but better than nothing.

Out room was on a lovely terrace, however, we struggled to sleep at the beginning because of a club nearby playing music until 2-3am. The room was quite small and dated. The parking space is not at the hotel. Some rooms have not windows opening to the outside. It is supposed to be a 4.stars hotel but in reality it should only have 2 stars.

5.0

Sep 2022

Passable

location nice building

no window in my room. Car taking away by the staff. Nobody could communicate in english.

7.0

Sep 2022

don’t expect taxis arranged via the hotel to not rip you off

great location, helpful staff

be warned - always remember to agree the taxi fare with the driver. we knew the fare from when we arrived initially, but checked the cost of a pick up with the hotel. in the end the taxi driver charged us double on arrival. the taxi driver conspicuously tipped the hotel for getting us. I wasn’t happy about being set up this way. the hotel in Mexico City didn’t operate like this - so we were a bit naive perhaps.

9.0

Aug 2022

Beautiful hotel in town centre

Great location, nice decoration and terrace looking over the city. Rooms were clean and recently refurbished.

Bed was a bit small and there is a lot of noise from the street in the morning.

1.0

Jun 2022

Worst hotel stay of my lifetime

You people are sick in the head

We were checked in for 3 hours when we came back from exploring the city. We found our room completely flooded with sewage water all over our stuff which is now ruined. First they blamed us for it until we showed that their toilet and shower exploded with sewage water. They changed us to 2 new rooms which all had blood and urine stains in them. The man who showed us these rooms tried to convince us that this is from a cleaning detergent which is obviously not true. It’s disgusting. We wanted our money back because they obviously cannot provide for a clean room but they never gave it because “we signed for it”. I never signed for a flooded room or one that has blood and urine from other people in it. They never said even sorry or anything. They acted as if we are the crazy ones even though all of our stuff is ruined, we had no place to sleep and we didn’t get our money back. Right now they’re ignoring our calls, from me and from Booking. Avoid this hotel at all costs if you don’t want to lose your money. Never let someone tell you that sleeping in other people’s blood and urine is normal. They won’t help you in any way if something is wrong.

6.0

May 2022

Pleasant

Great location and breakfast included

Air conditioning did not work, no table in the room. It was ok for the price but it is not a 4 stat hotel from anywhere

10.0

May 2022

Great stay! Would definitely recommend

Great vintage decor and huge comfortable bed. Really central location

Not many facilities

8.0

May 2022

Very good

Breakfast and room

There wasn't soap to wash me

8.0

Apr 2022

Very good

very clean, friendly personnel, great location

no window in our room, but fortunately, there was a fan for the hot nights

8.0

Apr 2022

super convenient location and a good value for the money

location was terrific,staff very accommodating

the noise from the lobby spirals up the staircase so you hear everything so do not take a room at the top of the stairs. we had #4 for one night and they gladly moved us. we also got our laundry done ( 2 weeks worth on a motorcycle) and the hotel quickly called a service for this. hot water was sketchy

10.0

Apr 2022

Nice place to stay :-)

One guy from the reception is speaking fluent English and was very helpful with bus schedules and so on. Also the rest of the Hotel personal is very friendly! The hotel itself is located in the middle of the center and everything was very clean! I would definitely come back!

The breakfast could be more local. But was nevertheless good. :-)

8.0

Mar 2022

less loud

ok. but very loud

loud

5.0

Mar 2022

Passable

The decor includes nice colonial art.

Shower poor and with only tepid water. The rénovation design in the room could have been better.

9.0

Mar 2022

Superb

The lady at reception was extremely helpful, sorted out some laundry for me and gave me very good advice on how to get back to the bus terminal by public transport. Thank you! It was also really nice to have a light breakfast included in the price.

There was a lot of noise from people talking - first a group of women, then 2 men, late at night - of course this is mot the fault of the hotel, but it might be nice to perhaps ask people to be quiet after 23 hours?

FAQs

How much does this hotel cost compared to others in Puebla?

The average price for a rental in Puebla is $64 per night. This rental is $21 less expensive than the average.

Is parking included with this hotel?

Yes, parking is listed as an amenity at Hotel Elena. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.

Is Hotel Elena pet friendly?

Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at Hotel Elena?

We found 7 amenities for this rental. This includes internet / wifi, parking, laundry, balcony / patio, and tv.

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4.7

Outstanding(1,188 Reviews)

Hotel Elena

About this hotel

Amenities

Map of Puebla

Nearby attractions

Hotel Elena

Hotel in Puebla

Reasons to book

About this hotel

Amenities

Map of Puebla

Nearby attractions

Reviews

FAQs

How much does this hotel cost compared to others in Puebla?

Is parking included with this hotel?

Is there a pool at this hotel?

Is Hotel Elena pet friendly?

What amenities are available at Hotel Elena?

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