Property was nice and cozy

bed was not comfortable

Landlady Anna super helpful, tried moving me into a bigger flat when the one I took felt small for me, Also was very lenient with checkout time when I was moving out due to scheduling problems

It was a bit dirty before I moved in but that was purely the issue with the cleaners rather than the apartments but that seems to be fixed now, even gave me a pair of glasses that I forgot in the flat

Communication was very poor, no stay, no response to refund request.

I loved the location, pretty central with lots to do around!

The fridge could’ve been in the kitchen and the light in the bedroom had no shade to it but apart from that it was lovely!

Location

Location

Lack of TV. Towel dryer broken

Code was sent after many emails and phone calls 30 minutes before check in time. I was very stressed

I had to email and phone number of times to get check in code and when we got to our apartment it was dirty. It’s wasn’t cleaned after previous guests. All the beds and towels were as the previous guest as left it. Beds slept in, towels used and on the floor, empty drink bottle in the kitchen. We got to the apartment and midnight and I had no one to contact to come and bring clean sheets and towels therefore my first night money was wasted. I have all the photos of the apartment as a proof of who the apartment. Extremely disappointed with the service. Next morning when I phone a cleaner came and cleaned the apartment.

Location/facilities/cleanliness are 100%

I was not send the code for the doors- prior to arrival so had to call and wait for them to be sent despite receiving notification that my arrival time had been acknowledged. Last time I stayed here, I had 2 wait 2 hours for my room - as it was not ready, this this time was a shame again.

evrerything was easy, entry per door code, two pairs of codes were sent in one mail, so that the chosen one wasn´t working. replacement code was sent inbetween minutes, so problem solved quickly. request of deposit only the day before, a bit late in ímho flat was well equipped, kitchen utilities, big towels, bed linen...everything provided

Nothing about the property

Very poor Internet, inadequate plates,

Great shower. Clean. Liked key code access. Quiet

Although clean it was a bit shabby given the price. The bathroom and hall had a strong damp, wet masonry smell.

It was all good, restaurants nearby were great, the flat itself was amazing with everything we needed!

Great central location.

The living area furnishings are very basic and not that comfortable; it’s very utilitarian.

location

internet didn’t work

The blinds were showing

The facilities for the price are excellent but with a few modifications they would be superb (see below). The building is always peaceful and quiet as I have never been disturbed by noise or music (because I come to Leicester for work this is very important to me). The rooms are always clean so my personal thanks to the cleaning team.

Mattress could be replaced as a little lumpy in room 7. The curtains need to be thicker as the window is near the bed. A few more kitchen utensils would be great but the mattress is the most important thing to me.

Tidy, Clean, quite, perfect location, parking area, convenient, friendly staff

clean and comfortable

noises neighbours