Helena Sands
About this resort
Situated in Sunny Beach, this lovely resort for $70 per night is a fantastic option for your next vacation. Enjoying a beautiful location right at the beach line of Sunny Beach, Royal Palace Helena Sands is a luxurious property with a spa centre and swimming pools.
Amenities
Pool
Air conditioner
Kitchen / Kitchenette
Internet / Wifi
Parking
Laundry
Balcony / Patio
Hot Tub / Spa
TV
Wheelchair accessible
Beachfront / Waterfront
Gym / Fitness Center
Garden
Family friendly
Map of Sunny Beach
Reviews
4.6/5.0
Outstanding(465 Reviews)
100% verified reviews
8.0
The food in the restaurant was amazing. A different offer every day. Salads were varied and tasty. The staff in the restaurant were professional but friendly.
The room was cleaned daily and was spotless but could do with an upgrade in terms of furnishings.
The pool area was a disaster. For a 5 star hotel there was no service whatsoever. Not enough beds for all the guests and umbrellas were all broken.
Guests had to move beds around the pool area to get out of the sun.
When complaints were made the ONE pool attendant shrugged and said go and complain to the manager!!
The bar on the beach apparently does not now belong to the hotel and is hired out. Drinks are very overpriced and the staff couldn’t care less.
The hotel does have beds in a special area for guests but again very uncared for.
8.0
Very good location, quiet, comfortable rooms , excellent pool and beach, very clean everywhere, good food, very studious and kind staff! One of the best hotels in Bulgaria!
There was nothing I didn’t like, may be some of the rules were a bit restrictive like the free beach chairs were to the side and there were paid ones reserved centrally - but still there were free ones as advertised so nothing major.
8.0
Very pleasant place with friendly staff (especially Valeri - the piccolo). They checked us in way ahead of check-in time, which was very polite, given we were with a baby. They had upgraded our stay to a see-view room for free, since we were first-time guests. Breakfast and dinner were fantastic. Everyone at the restaurant were extremely polite. Very special shout out to all the chefs - they do magic!
One thing that could be managed better is the "private" beach access. If this is what you advertise, then make sure it is accessible. One of the reasons why we picked this place was exactly that, and it wasn't very nice to get there in the morning and see every sunbed being "reserved" with someone's wet towell, so that someone could sleep late in the morning, and guests with little children (who visit the beach in early hours) be deprived from something we have paid for.
We were quite surprised, as well, when they said parking was paid extra. I hoped what I had read in reviews would not be true, since a close friend recommended the place and I asked whether parking was really paid extra, to which she said "no"; so I am not entirely sure how they pick who is to pay or not. We paid so the car could be outside on the street, not even at the car park. Don't get me wrong, I don't mind paying, but for a hotel of this rank it would really look better if the charge were just added to the booking.
10.0
Property is well kept, the food variety and quality is excellent. I have traveled around the world and this property is top 5% of all the branded or family owned hotels I have stayed in. The location on the beach is great. It is quiet at night and you can get a good night sleep. The Black Sea is much better than the Mediterranean or Caribbean - not as hot and humid, almost no waves on most days, clear and calm water.
The free chairs and umbrella were very limited. The Helena bar on the beach had taken most of the beach and is renting chairs and umbrella but they were not a good value. Parking is tight and limited.
9.0
-Food- Air conditioner - Cleanliness.
-Personnel- Thank you to Mr. Ivanov for his good managing style in the reception and restaurant.
Nothing to say!
9.0
Great location and right by the beach -nice rooms and facilities . Breakfast was incredible .
staff weren’t that engaging and dinner wasn’t great for a hotel of this calibre -avoid the ‘beef’.
10.0
It’s an oasis away from all the trouble.
I can’t think of anything I didn’t like.
8.0
Overall good cleanliness of the room and the common areas. The food is delicious and there is great variety of options. Location is super convenient.
The pools were not as clean as one would hope. One of the bar tenders at the lobby bar was rather impolite. The evening entertainment is too short (1h) and often the music reaches 100dB which is harmful for adults, let alone for the many small children playing around.
3.0
The hotel is wonderful but the staff ruined our stay
The staff are racist and rude
3.0
Clearly not a 5 star hotel. Would not return back. We had a view to other balconies and our only view to the sea was from the balcony, corner side. Food was almost all cooked in oil so if you do not want to eat oil that is again a problem. The sofa in the living was awful, not conformable at all. Staff was 70% non English speaker.
1.0
Nothing really was to like espacially it is commercialized as 5 star hotel
The furniture is old and worn out, specially the bed, the services are bad, its hard to find someone to help you, one of the worst hotels I've been, the staff are rude with bad morals, and when I was checking out they tried to charge me more. They where screaming at us. Threatning with the bodyguards. They know you are avoiding issues and you will pay to get out safely so they abuse that. They charged us for stuff that we did not have. They even charged us for parking on the main street. Becareful when you go there. As for all the possible charges. Keep your stuff with you as it is stolen from the room. Its better to avoid this hotel. Seriously, its 3 stars at max. Also I forgot to mention, check the minibar when u check in because they will claim to have stuff there and you have used it.
Again there are better options in sunny beach.
10.0
Great hotel, ideally located on the beach with a very beautiful sea view, large rooms and balconies with all the needed facilities. Very friendly staff. One of the best hotels in Sunny Beach.
Clean, beautiful pool area and a great and clean beach and the perfect entrance in the sea (not deep water, no rocks)
10.0
I like everything about Helena. The personal is great,the food,the view,the comfort.I like that they are very well organized!
i liked it all
10.0
The best hotel in Bulgaria. Exceptional food, extremely polite staff, big and clean rooms!
Everything was perfect!
10.0
Quality restaurant, but the food is not for a 5 star hotel.
The food was the same throughout the stay. Better quality would be needed.
9.0
The food was nice!
8.0
The food was fantastic. A big thumb up for the chefs.
The personnel from restaurant was not very kind. I may say they don't meet the 5 stars hotel criteria. The same for the guys who run the hotel beach bar.
The parking is too expensive.
FAQs
How much does this resort cost compared to others in Sunny Beach?
The average price for a rental in Sunny Beach is $65 per night. This rental is $5 above the average.
Is parking included with this resort?
Yes, parking is listed as an amenity at Helena Sands. For more information, we encourage you to contact the property about where to park.
Is there a pool at this resort?
Yes, a swimming pool is available for use at Helena Sands. Enjoy the water!
Is Helena Sands pet friendly?
Unfortunately, this resort is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Helena Sands?
We found 14 amenities for this rental. This includes pool, air conditioner, kitchen / kitchenette, internet / wifi, and parking.
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